Trust & Safety Enforcement & Appeals Specialist
Listed on 2026-09-17
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Security
Information Security & Data Protection
Substack is seeking a Trust & Safety Specialist to own the queue end to end, resolving tickets accurately and on time while using data and AI tooling to classify, draft, and triage for efficient outcomes.
You will handle spam, abuse, appeals, DMCA and other legal-adjacent tickets; maintain Zendesk; report on volume and SLAs; collaborate with Legal, Policy, and Product. This role runs Tue–Sat and involves reviewing disturbing content with wellness support.
Consider building your career as a Trust & Safety Enforcement & Appeals Specialist at Substack.
Learn more about the Trust & Safety Enforcement & Appeals Specialist role in the description above.
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