Assoc Director of Workplace Safety & Security

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Regular Full-Time Los Angeles, CA, US

Salary Range: $ To $ Annually

The Associate Director of Security and Safety serves as the operational leader for security services throughout St. John's Community Health (SJCH). Executes an enterprise-wide site rounding program, visiting all 28 facilities at least two times per month to evaluate security risks, support staff, and ensure consistent implementation of security protocols. This position is responsible for coordinating security operations, overseeing contracted security vendors, leading CPI Nonviolent Crisis Intervention programs, conducting security site assessments, and promoting a patient-centered, concierge-style approach to safety and security services.

Key performance expectations are training & education of violence prevention and customer service satisfaction met 90%, site rounding schedule, security audits, corrective actions and security guard performance requirements met 95% and incident response, workplace violence prevention investigations, and emergency preparedness drills met 100%. Employee and patient safety should improved annually and repeat incidents reduced 10% annually

The Associate Director of Security and Safety champions SJCH's commitment to trauma-informed care, de-escalation, crisis prevention, workplace violence prevention, and customer service excellence. This role ensures that all security personnel consistently demonstrate compassion, professionalism, respect, and a commitment to supporting patients, visitors, and staff in a welcoming healthcare environment.

• Coordinate daily security operations across all SJCH locations.
• Serve as the Facilities Department subject matter expert for security-related matters.
• Conduct routine site visits and security assessments toidentifyvulnerabilities and opportunities for improvement.
• Evaluate physical security measures, access control systems, surveillance systems, incident response procedures, and staffing coverage.
• Develop and implement corrective action plans for identified security concerns.
• Collaborate with regional and site leadershipregardingsecurity needs and operational improvements.
• Monitor compliance with SJCH policies, procedures, and security standards.
• Participate in emergency response activities, disaster preparedness initiatives, and safety programs.

• Serve as the primary coordinator for CPI Nonviolent Crisis Intervention programs throughout SJCH.
• Lead implementation of CPI principles emphasizing:
• Care, Welfare, Safety, and Security
• Crisis prevention
• Trauma-informed intervention
• Respectful communication
• Early intervention techniques
• Supportive crisis management
• Coordinate training schedules and certification tracking.
• Conduct field observations to ensure CPI principles are consistently applied.
• Coach security personnel and site leadership on effective de-escalation practices.
• Assess security incidents and provide recommendations for improvement using CPI methodologies.
• Support workplace violence prevention initiatives through training and education.
• Maintain trainingcompliancedocumentation and reporting.

• Serve as the primary liaison between SJCH and contracted security vendors.
• Monitor staffing levels, attendance, coverage, and service quality.
• Verify compliance with contractual obligations and SJCH expectations.
• Ensure vendor personnelmaintainrequired training certifications.
• Validate participation in CPI Nonviolent Crisis Intervention and de-escalation training programs.
• Participate in security contract reviews and vendor evaluations.
• Prepare reportsregardingvendor performance metrics and service outcomes.

• Promote a concierge-style security model throughout SJCH.
• Ensure security personnel serve as ambassadors of the SJCH mission and values.
• Foster a culture of compassion, professionalism, and service excellence.
• Support positive patient,visitor, and employee experiences through proactive engagement.
• Coach security personnel in customer service, hospitality, and professional communication techniques.
• Reinforce trauma-informed approaches that promote dignity and respect.
• Assistin resolving conflicts, complaints, and…