Security Associate

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high‑quality stays to guests. Our guests enjoy seamless check‑ins, caring service, and attractive amenities — and if anything comes up, our on‑site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

The Security Associate will play a key role in maintaining the safety and security of our guests, staff, and property. This position requires vigilance, a high‑level of professionalism, and the ability to respond effectively to a variety of security‑related situations, and ensuring a secure and welcoming environment for everyone at The Kasa Downtown Los Angeles.

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in‑unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high‑quality standards to ensure that our guests love their experience while staying with Kasa.

• Patrolling & Monitoring:
  Conduct regular patrols of the hotel property, including guest areas, back of house, and exterior perimeters. Monitor CCTV and access control systems to identify any irregular activities or security breaches.

• Incident Response:
  Respond promptly to security alerts, disturbances, or requests for assistance. Provide support in managing and resolving security‑related incidents.

• Reporting and Documentation:
  Accurately document all security incidents and report them to the centralized Trust & Safety team and Security Supervisor or Security Manager on‑site.

• Enforcing Policies & Procedures:
  Ensure adherence to hotel security policies and procedures by guests and staff. Assist in the enforcement of hotel rules and regulations.

• Guest Assistance:
  Guest
  
  Experience:
  
  Handle guest complaints and concerns regarding security with professionalism and care and elevate these concerns appropriately to the centralized Trust & Safety team and Security Supervisor or Security Manager on‑site.

• Emergency Response:
  Participate in emergency response procedures including evacuations, medical emergencies.

• Team
  
  Collaboration:
  
  Work closely with other hotel team members, security personnel, and our centralized Trust & Safety team to ensure a safe environment.

• Prior experience in security, law enforcement, or a related field is preferred.

• Strong observational skills and attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, guests, and law enforcement agencies.

• Knowledge and demonstrated ability to use de‑escalation techniques effectively in various situations, ensuring the safety and security of all hotel guests and staff.

• Ability to act calmly and effectively in emergency situations.

• Must be willing to work in shifts, including nights, weekends, and holidays.

• You're comfortable lifting objects up to 25-50 pounds…