Parking Electronics Field Service Technician Job Los Angeles area,California USA,Trades / Skilled Labor

Responsibilities

Provide onsite and remote technical support to DESIGNA customers
Ensure contract customer systems are operating at optimal performance levels
Perform service actions, troubleshooting, and repairs on equipment and systems
Diagnose and resolve technical issues with machinery and PARCS systems
Deliver high-quality customer service during all service interactions
Assist with the installation, configuration, and testing of new PARCS systems
Support initial system setup in collaboration with network teams and system engineers
Ensure proper system functionality prior to customer handoff
Perform preventative maintenance (PMs) and routine service tasks
Conduct monthly Data PMs for contract customers in assigned regions
Apply system upgrades, patches, and updates as required
Provide basic training to customers on new and existing systems
Ensure customers understand proper equipment usage and system functionality
Maintain strong relationships to ensure ongoing customer satisfaction
Document all work performed and produce detailed service reports
Communicate effectively with Field Operations Managers, Supervisors, and technical teams
Coordinate scheduling and service activities with internal teams
Operate company vehicles and equipment in a safe and compliant manner
Follow all company safety policies and procedures

Requirements

Experience in technical service, field service, or equipment maintenance
5-7 years' experience in a Field technician/ Support role
Strong troubleshooting and problem-solving skills
Ability to work independently and in a team environment
Effective communication and customer service skills
Willingness to travel and perform onsite service work
Valid Driver's License
Experience with electrical and mechanical environments, as well as System application or network systems preferred

Core Competencies

Demonstrates expertise in providing technical support and maintenance for PARCS systems, ensuring optimal performance and customer satisfaction. Proficient in troubleshooting, system upgrades, and effective communication with customers and internal teams.

Hard Skills

System Installation
System Configuration
Preventative Maintenance
Data PMs
System Upgrades
Technical Issue Diagnosis
Equipment Repair
Service Reporting
Onsite Service Work
Network Systems

Soft Skills

Effective Communication
Problem-Solving
Customer Relationship Management
Team Collaboration
Independence

Certifications & Qualifications

Valid Driver's License

Industry Keywords

PARCS Systems
Technical Service
Field Technician
Equipment Maintenance
Safety Policies

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