Drop-In Center Case Manager – Justice-Involved Focus

Los Angeles, United States | Posted on 02/12/2026

Under the direction of the Program Manager, the Drop-In Center Case Manager provides high-quality, center-based case management services to individuals and families accessing support through the Drop-In Center.

This role serves as a primary point of contact for participants, promoting stabilization, service connection, and long-term self-sufficiency through structured, on-site services in a safe and welcoming environment.

This position specifically requires direct experience working with justice-involved individuals
, including those impacted by incarceration, probation, parole, diversion programs, re-entry services, or court-mandated systems.

This position is fully center-based. Services are provided on-site at the Drop-In Center only. No fieldwork, outreach, or home visits are required.

• Conduct client intakes and comprehensive needs assessments
• Complete psychosocial assessments and develop individualized service plans in collaboration with participants
• Provide trauma-informed, on-site case management services
• Support justice-involved individuals navigating probation, parole, re-entry, court requirements, diversion programs, and system compliance
• Assist clients in addressing barriers related to criminal history, including housing access, employment eligibility, and benefit enrollment
• Coordinate services including housing referrals, healthcare access, benefits enrollment, employment resources, and social services
• Maintain accurate and timely documentation, case notes, and client records
• Ensure compliance with court-related or supervision-related documentation when applicable
• Build and maintain trusting, professional relationships with participants
• Support clients in achieving stability goals related to housing, health, income, and self-sufficiency
• Coordinate care with internal staff and external service providers, including probation officers, public defenders, re-entry partners, and community agencies
• Utilize harm reduction, strengths-based, and client-centered approaches
• Manage an active caseload of Drop-In Center participants

• Direct experience working with justice-involved populations (incarcerated, formerly incarcerated, probation, parole, diversion, or re-entry programs)
• Knowledge of the criminal justice system and its impact on housing, employment, and public benefits access
• Experience navigating court systems, probation/parole requirements, or re-entry programming
• Commitment to the mission, vision, and values of The Good Seed CDC
• Knowledge of homelessness, poverty, and social service systems
• Strong interpersonal, organizational, and communication skills
• Ability to work effectively with diverse populations experiencing complex needs
• Experience conducting intakes, assessments, and service planning
• Familiarity with Los Angeles County social services and community resources
• Trauma-informed, culturally responsive, and client-centered approach
• Ability to thrive in a fast-paced, high-volume environment
• Flexible schedule, including occasional evenings and weekends as needed

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field
• Experience working in re-entry programs, public defender offices, probation departments, or community-based justice programs
• Experience with case management documentation systems
• Health, dental, and vision insurance
• Generous paid time off
• Agency-supported professional development and continuing education

The Good Seed is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all individuals and maintain a work environment free from discrimination, harassment, and bullying. All employees share responsibility for upholding these standards.