Homeless Outreach Specialist

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions:
Serene Health, Community Support, and American True Care, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well‑being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self‑sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people’s lives.

The Homeless Outreach Specialist is responsible for conducting field‑based outreach to individuals experiencing homelessness in predetermined community areas. The specialist will identify and engage potential clients, complete program enrollments, and obtain required authorizations for services.

• Plan outreach routes, review referrals, and coordinate tasks with the Outreach Program Manager.
• Complete daily data entries, finalize notes, upload documentation, and submit authorization requests for services.
• Conduct in‑person outreach in areas where individuals experiencing homelessness reside, including encampments, parks, business corridors, shelters, and other community locations.
• Engage clients using trauma‑informed, person‑centered, and culturally responsive approaches.
• Assess client needs and provide education regarding available resources, including housing, case management, behavioral health, medical services, and benefits enrollment.
• Enroll eligible individuals into programs and services by completing intake forms and obtaining required signed authorizations (ROI/consent forms).
• Communicate with case management, housing navigation, health, and social service teams to support seamless service linkage.
• Respond to internal referrals and partner agency outreach requests.
• Monitor community trends and provide updated information about new or shifting encampments.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least twelve months of experience in a healthcare or similar setting required.
• Valid driver’s license, automobile insurance, and reliable transportation.
• Experience working with vulnerable or underserved populations.
• Experience in outreach, social services, case management, or related fields.
• Associate or bachelor’s degree preferred.
• Bilingual in English/Spanish preferred.

• Strong interpersonal, communication, and de‑escalation skills.
• Strong organizational skills with attention to accuracy and documentation timelines.
• Knowledge of trauma‑informed care, harm reduction, and motivational interviewing practices.
• Demonstrated professionalism, reliability, and collaboration.
• Familiar and comfortable with street outreach and homeless population interactions.

• Staff will travel within the San Diego region as needed. Mileage reimbursement for the use of your vehicle is at a standard possession of valid driver’s license and proof of state required auto liability insurance.

• Prolonged periods sitting at a desk and working on a computer.
• Frequent walking, standing, and travel to outdoor environments in varying weather conditions.
• Must be able to lift up to 25 pounds at times.

Pay range: $22 USD - $27 USD

Medical, Dental, & Vision Benefits:
We have various insurance options for you and your family.

Short & Long‑Term Disability Benefits:
Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans:
Added security for you and your loved ones.

Flexible Spending Accounts:
Manage your finances with flexibility.

Employee Assistance Program (EAP):
Support when life throws challenges your way.

401(K):
Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave:
Flexibility for the planned and unplanned.

Paid Holidays:
Quality time to enjoy…