Resident Advocate

Pay Rate

USD $21.85 / Hr.

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development.

With over 40 years of experience and 15,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Resident Advocate is responsible for being an after-hours presence at LA Family Housing’s Permanent Supportive Housing sites and providing crisis intervention when needed to residents during select hours. This position works with a tenant population that is formerly homeless and has high rates of health, mental health, and substance-related issues; therefore, the Resident Advocate must be familiar with and have experience with this population.

• Be a welcoming presence onsite for tenants to engage with by answering questions and providing information to tenants during select evening and weekend hours
• Coordinate with onsite service staff regarding tenants that need after‑hours monitoring, follow‑up, or assistance
• Support after‑hours programming, tours and participant events
• Identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others
• Gain an understanding of each tenant’s unique personal and medical needs to provide the best possible support and establish relationships. Use a harm reduction and trauma‑informed care approach to assist tenants
• Serve as a mediator in conflicts and attempt to de‑escalate anxious or aggressive tenants
• Monitor cameras and respond to participant health and safety concerns in a timely manner
• In the event of an emergency such as a health or mental health crisis, fire, or presence of unauthorized persons, contact emergency services (e.g., police, fire departments, PMRT) and notify the appropriate individuals and/or after‑hours maintenance
• Maintain daily reports, documenting any incidents in the HMIS/Champ database system, and reporting to the Property Management and Service team
• Be familiar with the building lease term agreement and house rules
• Attend regular monthly team meetings/training and PSH department meetings as scheduled
• Provide support with after‑hours programming, tours, and participant events
• Have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4‑6pm
• Must have the flexibility to work evenings, weekends, and holidays at multiple sites
• Additional tasks, projects, and responsibilities as assigned by supervisor

• Fluency in both Spanish and English is an advantage
• Ability to provide crisis intervention services
• Strong advocacy and case management skills
• Proficiency in written and verbal communication
• Ability to work independently and as part of a team
• Excellent organizational skills and the ability to follow through on tasks
• Effective problem‑solving, communication, and interpersonal skills
• Demonstrate empathy and maintain a non‑judgmental attitude while interacting with individuals who have recently experienced homelessness
• Display a high level of tolerance and understanding for individuals with mental health and physical health needs

• Obtain and maintain CPR/First Aid Certification
• Must have the ability to lift a minimum of 50 pounds
• Ability to pass a Pre‑Employment Physical Exam
• Ability to pass post‑offer Tuberculosis (TB) clearances
• Regular and prompt attendance in the office is required at all times
• Must have the flexibility to work evenings, weekends, and holidays at multiple sites
• Maintains and executes…