ODR Care Manager Generalist

Career Opportunities with Volunteers of America Los Angeles

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Careers At Volunteers of America Los Angeles

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Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE: $24.99 - $26.30 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

The Care Manager (Generalist) provides intensive care to program participants who have been, or are currently, involved with criminal justice system as well as suffering from co‑occurring disorders, meeting participants at least weekly. The Care Manager is the primary point of contact to coordinate services and care for assigned clients. This position provides clients with the highest levels of acuity and co‑morbidity individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.

• Conduct comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information, as appropriate, to develop a detailed plan to meet the high acuity needs, set goals for the clients, and locate the resources needed to meet the goals.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinate individualized planning and follow‑up with clients to meet short and long‑term needs, track progress on meeting agreed‑upon goals.
• Conduct regular meetings with clients; consult with service team regarding progress of cases; record all services provided and case notes, maintaining confidentiality of client’s data in accordance with HIPAA and other relevant funder, local or state regulations.
• Facilitate support groups, and group education events.
• Appear in court or other government agencies as advocate for clients relating to re‑entry into society.
• Other duties as may be assigned by Program Manager.

• Assessment: through individual meetings on a regular basis develop a detailed plan of action to meet client needs, set goals and find the necessary resources to meet those goals.
• Ongoing meetings with clients, tracking progress, continuously evaluating client needs.
• Coordinate Care with other service providers, connecting participants to appropriate services.
• Advocacy for clients in court and before other agencies/community settings.
• Facilitate group support sessions and group education sessions for program participants.
• Maintain hard copy records and electronic files of all services provided to clients, following HIPAA and other related regulations.
• Other duties as required and may be subject to change.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Must be able to pass Los Angeles Sheriff Department (LASD) background check.
• Valid California driver’s license and have reliable transportation.
• Approval from Department of Health Services (DHS).
• Tuberculosis (TB) test.

• Bachelor’s Degree (Social Work or related).
• Or a combination of education and relevant experience (4 years).

• At least 1‑year case management experience (in addition to the education requirement – a total of 5 years education and experience) in homelessness, addictions, under‑served, and/or prison re‑entry program care – high acuity clients with co‑morbidities.

• 2 years of experience working with target population.
• Familiar with HMIS, electronic record‑keeping.

Volunteers of America is an Equal Opportunity employer. All…