Senior Employment Specialist

The Senior Employment Specialist (Sr. ES) plays a key role in supporting client success, strengthening partner relationships, and ensuring high‑quality center operations. The Sr. ES provides one‑on‑one employment and case management services to help clients get ready for work, secure employment, and retain their jobs.

The ideal candidate demonstrates strong independent judgment, excellent organizational skills, and a commitment to integrating and modeling emerging best practices in workforce development. This role also contributes to strategic conversations, maintains key partnerships, and provides support to colleagues and the Director.

• Provide day‑to‑day case management for assigned caseloads, including working and non‑working clients.
• Complete orientations, assessments, and individualized employment counseling.
• Assess job readiness and provide referrals to training programs, transitional employment, and supportive services.
• Conduct individualized job‑readiness activities, including resumes, cover letters, practice interviews, job applications, computer tutorials, and job search guidance.
• Facilitate orientations, Job Preparation classes, and employment‑related workshops as needed.
• Maintain and share updated community resources with clients and staff.
• Maintain accurate client records and program data to manage caseloads and generate required reports.
• Document all services, outcomes, next steps, and observations related to skills, job readiness, and growth opportunities in Salesforce.

• Collaborate with community partners, government agencies, and referral sources; provide tours and presentations about Chrysalis services.
• Support and help coordinate staff meetings, including scheduling presenters.
• Participate in committees, working groups, and initiatives that support the organization’s Strategic Plan.
• Assist with training staff, volunteers, and interns and provide timely, constructive coaching and feedback.
• Serve as a strategic thought partner to the Director of Client Services, San Fernando Valley.

• Maintain accurate and timely client data for caseload management and reporting.
• Document services and observations consistently in Salesforce.
• Generate and analyze monthly data reports to ensure accurate program tracking.
• Analyze and report monthly program data as required.

• Support urgent client and site needs in the Director’s absence, including de‑escalation, conflict management, and operational coverage.
• Troubleshoot day‑to‑day service needs and capacity challenges.
• Support the Director and Management Team with training and implementation of active case management practices.
• Ensure adherence to all safety protocols and operational procedures.
• Assist with tracking and managing internal resources in collaboration with the Director.

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned.

• Passion for Chrysalis’ mission.
• Bilingual English/Spanish required with the ability to provide services in both languages.
• 1–2 years of experience in case management or workforce development, required.
• Strong verbal and written communication skills.
• Demonstrated leadership skills and ability to motivate others toward goals.
• Excellent organizational and time‑management skills; able to work and make decisions independently.
• Ability to multitask, prioritize appropriately, and remain flexible.
• Ability to work effectively in a fast‑paced, professional environment.
• Self‑starter with initiative and a “can‑do” attitude.
• Ability to interact with clients, colleagues, and partners with tact, professionalism, and cultural sensitivity.
• Ability to maintain confidentiality and exercise sound discretion.
• Proficiency with internet research, Microsoft Word, Excel, PowerPoint; willingness to learn additional applications. Salesforce/database management experience preferred.
• Willingness to work a flexible schedule based on program needs.
• Will…