Peer Case Manager

Peer Case Manager

Reports to:

Clinical Supervisor

SCHEDULE:

Monday–Thursday 3:15 PM – 7:15 PM | Friday 3:00 PM – 6:30 PM

LOCATION:

Venice, CA

STATUS:
Part-Time, 19.5 hrs/wk, Non Exempt

CELL PHONE:
Reimbursement for use

DRIVER POSITION:
Yes [if yes, please reference driving policy]

SALARY RANGE: $24/hour

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at‑risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma‑informed, low‑barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop‑in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth‑focused programming. If you have the skills, passion and collaborative spirit, join our growing team of nearly 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long‑term, systemic change. We explicitly seek applications from those who self‑identify as coming from historically marginalized populations to enrich and elevate our equity‑centered approach to problem‑solving.

The Peer Case Manager will be a key member of the clinical team, supporting workflow, coordination, and case management for members. This role will manage a caseload of members working toward a variety of goals and is an integral part of clinical and case management services at SPY, while also supporting Access Center programming as needed.

• Conduct intakes, assess member needs, and refer youth to appropriate services/programs such as housing, mental health, benefits, education, parenting resources, and employment
• Use a harm‑reduction, trauma‑informed, and housing‑first approach when working with youth
• Provide mediation, crisis intervention, and supportive counseling to youth as needed
• Participate in developing individualized, youth‑driven case management goal plans and progress notes
• Follow up with youth to ensure referrals and services are successfully accessed and needs are met
• Assist youth at risk of or currently experiencing homelessness with completing Access Center Intakes and referrals to emergency or interim housing
• Advocate for youth to access mental health and social services, addressing barriers and connecting them to ongoing care
• Support Access Center Team in day‑to‑day operations and programming, integrating clinical insights into workflow
• Run Front Desk and other core service operations on a rotation basis, connecting members with needed programs and services and ensuring smooth intake flow
• Establish authentic, supportive relationships with SPY members, providing guidance, mentoring, and coaching during drop‑in service hours
• Coordinate and facilitate group activities, life skills workshops, and therapeutic or wellness focused sessions that promote community and resilience
• Ensure seamless communication across sites between members, case managers, and service partners, integrating clinical and program information
• Promote health awareness and prevention through community education, groups, tabling, and visual communications
• Engage West Los Angeles neighborhoods by attending community meetings, providing resources, and contributing to discussions from a trauma‑informed, culturally aware, and restorative approach
• Develop and facilitate community resources, workshops, and toolkits that support wellness, healing, and restoration
• Document clinical activities, service plans, and outcomes in an effective manner while strictly adhering to policy and procedure
• Track data and enter information accurately into appropriate systems
• Other duties as assigned to support the mission of the program and organization

• Bachelor's Degree in Social Work,…