Case Manager Entry

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA® – Los Angeles (VOALA) provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing programs, and drug and alcohol rehabilitation. Learn more la.org.

$21.33 – $22.45 per hour

Competitive medical, dental, vision, and retirement benefits.

Case Manager Entry provides entry‑level case management services to low acuity clients, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in assessment, care planning, coaching and social support, connections to direct services, care coordination and system navigation, education about the health and social service system, outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

• Assessment – Work as part of a team to conduct assessments of participant strengths and needs.
• Coaching for Social Support of participants.
• Care coordination, case management, system and housing navigation.
• Advocacy on behalf of participants before other clinical, agency and community settings.
• Capacity building – Motivate participants and connect them to appropriate programs.
• Outreach and engagement – Locate assigned participants and secure a safe place while resolving needs.

• Services for this position must be provided on‑site; incumbents must report to work on‑site each day of active employment.
• Assessment – Through individual meetings on a regular basis and as part of the Case Management team, develop a detailed plan of action to meet client needs, set goals, and find necessary resources.
• Coaching and social support – Accompany participants to activities and services.
• Coordinate care and case management as part of the team, connecting participants to appropriate services.
• Advocacy for participants before other agencies and community settings.
• Capacity building – Motivate participant progress.
• Outreach and engagement – Meet participants and bring them into programs.
• Other duties as required; may be subject to change.

All employees are considered mandated reporters and must report any instance of physical or sexual abuse to proper authorities.

• Must pass a fingerprint clearance and background check, including criminal history, personal references, employment, and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients, including those with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• Case Management training within 6 months of hire.

• 6 months of social services case‑related experience, or Associate’s Degree in Social Services related field in lieu of experience.

• Current California driver’s license and clean driving record.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.