Housing Focused Case Manager

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Full Time Professional North Hollywood, CA, US

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Permanent housing is not simply a destination — it is the foundation from which recovery, stability, and forward momentum become possible. For participants living in interim housing, the path to that foundation requires skilled guidance, consistent support, and someone committed to making it happen. The Housing-Focused Case Manager is that person.

Provide individualized, housing-focused case management using Housing First, low-barrier, and trauma-informed approaches with a primary emphasis on rapid permanent housing placement.

Conduct participant assessments to identify housing barriers, preferences, and eligibility for housing resources and subsidies

Develop, implement, and regularly update Housing Action Plans with clear, measurable goals oriented toward permanent housing placement

Maintain active, regular contact with participants focused on housing progress, problem-solving, and motivation

Support participants in understanding tenant rights, lease obligations, and expectations for successful tenancy

Assist participants with all housing navigation activities including applications, referrals, document collection and verification, housing interviews, unit viewings, lease signings, and move-in logistics

Communicate consistently with partnering housing navigation agencies to ensure participants are actively accessing housing services

Coordinate move-in assistance resources including deposits and other housing supports as available

Document all services, participant contacts, and housing activities accurately and on time in HMIS or agency-approved data systems in compliance with contract obligations and internal standards

Ensure all HMIS data is updated within 48 hours of participant contact or activity

Track and report housing outcomes including referrals, placements, length of stay, and program exits

Adhere to all agency policies, procedures, and safety protocols including incident reporting and grievance procedures

Collaborate with Housing Navigators, Data Coordinators, Assistant Program Managers, Program Managers, and external housing partners to support participant housing progress

Participate in case conferences, supervision, housing case reviews, chart reviews, and team meetings as required

Coordinate with site staff, operations, and leadership to address housing-related concerns that may impact participant stability while in interim housing

Conduct field-based work as needed, including off-site housing appointments, unit viewings, document collection, and landlord meetings

Support specific populations — individuals, families, or Transitional Age Youth — based on program assignment

Work flexible schedules including occasional evenings or weekends based on participant and housing availability needs

Support interim housing staff with wellness checks, de-escalation, and unit compliance as needed

Perform other duties as assigned

Strong housing-focused problem-solving, navigation, and participant engagement skills

Ability to manage a caseload with competing priorities and deadlines

Excellent written and verbal communication skills

Strong documentation and organizational skills with consistent attention to detail

Ability to work collaboratively within multidisciplinary teams

Professional boundary-setting and sound ethical decision-making

Proficient in HMIS, Client Track, Microsoft Office Suite, and basic computer applications

Strong understanding of contract compliance, program accountability, and outcomes measurement practices.

Ability to lead with integrity and uphold organizational mission, values, and service philosophy.

Bachelor's…