Community Violence Intervention Care Manager

TITLE:
Community Violence Intervention Care Manager

POSITION STATUS: Non-Exempt Monday - Friday 9:30 AM - 6:00 PM

Make a Real Impact as a Community Violence Intervention (CVI) Care Manager! Join ACE’s frontline team to empower individuals and families affected by community violence, providing life-changing case management through the Family Case Management (FCM) Model and Transitional Client Services
. Collaborate with Community Intervention Workers (CIWs) to deliver comprehensive support, from outreach and intake to individual and group services. Your work will help break cycles of violence, create safer communities, and offer hope for a brighter future.

ACE’s CVI program serves individuals aged 14 to adult, who are gang-impacted or otherwise at risk of gang involvement. Through outreach activities and incident response, the program promotes community-level peacemaking and violence reduction. Through a phased program centered around family case management services, the program works to strengthen family ties, goal attainment, and other pro-social influences.

• Conduct outreach and marketing to recruit participants and educate the community about ACE services.
• Conduct intake, eligibility screening, and referrals for applicants who do not qualify.
• Complete program assessments to guide enrollment and individualized care planning.
• Provide family case management for an average standing caseload of 20 participants, serving approximately 25–30 participants annually.

• Develop and update individualized care plans in compliance with funder and ACE standards, coordinating wrap-around health, housing, and social services internally and with other external providers.
• Collaborate with Community Intervention Workers (CIWs) to align care coordination efforts and share participant progress.

• Conduct individual and family meetings;

• Partake in mediation and advocacy as necessary, conducting home visits in high-crime areas, hostile environments, courts, with probation officers and local schools.
• Provide crisis intervention support and connect participants to mental health, substance use, or other clinical services as needed.

• Organize, coordinate, and attend activities for Summer Night Lights (SNL) Programming during the summer.

• Plan and facilitate skills-based workshops, intentional field trip activities, and celebration activity meetings for participants and their families / support systems.
• Provide transportation for participants as needed to meet program goals, including the provision of safe passage across gang lines to gang-impacted participants to ensure their safety in accessing necessary services.
• Maintain accurate, timely, and secure participant records and files in program databases, ensuring all documentation complies with funder, ACE, and HIPAA requirements and supports continuity of service delivery and program reporting.
• Incorporate best practices in diversity, equity, inclusion, restorative justice, and trauma-informed care into daily practice.
• Other duties as assigned.

• Ability to operate within ACE's CVI service area, West San Fernando Valley, which may require exposure to gang activity.
• Knowledge of community and gang dynamics within the West San Fernando Valley.
• Ability to work in assigned locations and during situations of high emotional distress.
• Demonstrated ability to translate lived experience into trust-building with high-risk clients.
• Possesses the necessary de-escalation skills to provide crisis intervention.
• Maintains appropriate professional boundaries with participants and their families while maintaining professional standards and ethical practices.
• Receptive to learning, responsive to supervision, and able to follow established procedures while contributing to improvements with a solution-oriented approach.
• Strong interpersonal skills to promote a safe, positive, and inclusive professional work environment; communicates effectively both orally and in writing.
• Demonstrates cultural competence and humility in community relations and service delivery.
• Sensitivity to the community, culture, and personal dignity of participants; able to engage, assess,…