Case Manager - The Layover

Role: Case Manager

Reports to: Program Manager

Program: 2301-Project Home Key

Department: Permanent Housing

Location: The Layover (Formerly Super 8/LAX), 9250 Airport Boulevard, Los Angeles, CA 90045

Setting: 100% Onsite

Schedule: Sunday-Thursday 8:00am-4:30pm

Status: Full‑time / Non‑Exempt / Non‑Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

The Case Manager provides housing‑focused, trauma‑informed supportive services to participants experiencing homelessness within the Project Home Key Interim Housing program. The primary goal of this role is to support participants in becoming document‑ready and successfully transitioning to permanent housing as quickly as possible through coordinated case management, problem‑solving, and resource linkage.

• Provide participant‑centered case management using Housing First, harm reduction, and trauma‑informed care approaches.
• Conduct initial and ongoing needs assessments to identify barriers to housing stability.
• Develop and monitor individualized housing and service plans.
• Meet with assigned participants at least monthly, or more frequently based on need.
• Support participants in becoming document ready for housing placement.
• Track participant progress toward permanent housing outcomes.
• Assist participants with obtaining vital documents.
• Help complete applications and accompany participants to appointments when needed.
• Participate in resource coordination and case conferencing meetings.
• Collaborate with CES partners and community providers to facilitate housing placements.
• Continue problem‑solving conversations throughout enrollment to identify diversion or housing opportunities.
• Enter timely, accurate, and objective case notes in HMIS.
• Complete program enrollments, updates, and exits within one business day of service changes.
• Maintain complete and compliant participant files.
• Document all engagement efforts and participant responses.
• Connect participants to mainstream benefits (DPSS, CBEST, DMH, SAPC, etc.).
• Link participants to employment and workforce programs.
• Provide crisis intervention and conflict de‑escalation support as needed.
• Support harm reduction practices and overdose prevention awareness.
• Attend required staff meetings, trainings, and case conferences.
• Maintain appropriate releases of information for coordination of care.
• Support a safe, low‑barrier, and participant‑centered program environment.
• Maintain recommended caseload ratio of approximately 1:25 participants (or as assigned).
• Demonstrate consistent progress of participants toward permanent housing.
• Ensure timely and compliant HMIS documentation.
• Uphold Housing First and trauma‑informed service delivery.
• Facilitate intakes for individuals who are referred into interim housing.
• Create a supportive environment and ensure clients' progress, utilizing a strengths‑based approach.
• Facilitate wellness, enrichment, and life skills groups.
• Staff must transport client in personal vehicle.
• Other duties as assigned.

• High School Diploma or GED or Equivalent.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Experience working with participants with mental illness, chronic health issues, and substance abuse disorders.
• Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Experience with outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights, etc.
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances.
• Detail oriented with excellent time management skills.
• Ability to self‑motivate and be flexible in a fast‑paced environment with minimal supervision.
• Strong verbal and written communication skills, including knowledge of Microsoft Suite (Word, Excel, Outlook, etc.), required.
• Passion for working with the population served.
• Ability to work as part of an interdisciplinary team.