Manager, TGI Health Systems

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Full Time 87.5% McDonald Wright, Los Angeles, CA, US

Salary Range: $44.82 To $47.33 Hourly

Department:
Community Impact

Reports to:

Chief Community Impact Officer

FLSA Status:
Non-exempt

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

The TGI Health Services department delivers coordinated, culturally responsive, and affirming care for transgender, gender diverse, and intersex communities through integrated clinical services, community programs, navigation, partnerships, evaluation, and referral systems. It operates within the Los Angeles LGBT Center and collaborates with external partners to enhance access and quality of care.

The Manager, TGI Health Systems will help shape a more coordinated, accessible, and affirming system of care for transgender, gender diverse, and intersex communities across the Los Angeles LGBT Center and the broader Los Angeles care landscape. This role serves as an operational integrator, connecting clinical services, community programs, navigation, partnerships, evaluation, and referral pathways so clients experience gender-affirming care as seamless, culturally responsive, and whole-person centered.

Grounded in the Center’s community health model, the Manager will translate shared goals into practical workflows, timelines, tools, and accountability structures that strengthen access to care within the Center and across external systems of support.

• Execute CDPH-approved workplan across all grant phases.
• Maintain centralized project plan tracking activities, timelines, owners, dependencies, deliverables, and status.
• Monitor progress of TGI clinical service expansion, staff onboarding, training, care coordination, navigation, evaluation, reporting, and partner activities.
• Identify delays, risks, dependencies, or operational barriers and elevate with recommended solutions.

• Coordinate across health services, community programs, evaluation staff, subcontractors, and external partners to support grant workplan implementation.
• Facilitate alignment between clinical services and community programs for coordinated, whole-person care.
• Clarify roles, responsibilities, handoffs, and dependencies among contributors.
• Support operational consistency in service delivery across sites, teams, and programs.

• Coordinate implementation of partnership with Trans Latin@ Coalition by tracking deliverables, timelines, and communication.
• Ensure outreach, navigation, workshops, and partner activities comply with grant requirements and timelines.
• Facilitate communication between organizations and surface coordination issues requiring leadership attention.
• Support subcontractors and contractors with grant compliance and reporting.

• Serve as day-to-day program contact for CDPH coordination, information requests, updates, and reporting support.
• Maintain documentation and tracking systems for CDPH compliance, deliverables, program updates, and funder reporting.
• Coordinate inputs for progress reports, implementation updates, and grant deliverables.
• Support fiscal tracking by coordinating with finance and program leadership on grant-funded activities, spending alignment, budget-to- actual status, and reimbursement documentation.

• Support development and implementation of evaluation plan including data collection, reporting workflows, and partner coordination.
• Partner with evaluation staff to track performance metrics, outputs, outcomes, and progress toward grant goals.
• Prepare data, narrative content, and implementation updates for reporting.
• Ensure evaluation activities integrate across clinical services, community programs, navigation, referral improvement, and partner activities.

• Support day-to-day coordination of care pathways including referrals, navigation workflows, handoffs, and communication across teams.
• Identify operational gaps, duplications, or inefficiencies and help implement improvements to strengthen coordination and client experience.
• Support workflows connecting providers, navigators, community program staff, referral systems, and external partners.

• Ensure implementation reflects understanding of barriers to care and social determinants of health affecting TGI patients.
• Support coordination with programs addressing clinical and social needs to enhance access, continuity, and outcomes.
• Promote client-centered, culturally responsive, and equity-centered implementation across workplan activities.

• Facilitate project meetings, maintain clear communication across stakeholders, and ensure follow-up on…