Interim Case Manager

POSITION

DESCRIPTION:

The Interim Housing Case Manager reports to the Interim Housing Supervisor or their designee and provides comprehensive case management services to Transition Age Youth (TAY) who are enrolled in Interim Housing. The Interim Housing Case Manager works directly with participants to assess immediate needs, address barriers to housing stability, and develop individualized service and housing plans focused on achieving safe and appropriate permanent housing.

The Case Manager supports participants throughout their stay in Interim Housing by providing ongoing case management, crisis intervention, housing navigation and coordination, benefits and income support, referrals, and connections to community-based supportive services. The Case Manager will work collaboratively with participants to identify and pursue appropriate housing pathways, including Problem Solving, family reunification when safe and appropriate, Time‑Limited Subsidies, Permanent Supportive Housing, and other available permanent housing resources.

The Interim Housing Case Manager must have knowledge of the Youth Coordinated Entry System (YCES), HMIS, CHAMP, and TAY homeless services and be able to effectively navigate and coordinate referrals, housing resources, and supportive services. The Case Manager will collaborate with internal programs, community partners, and other homeless service providers to support participants in successfully transitioning from Interim Housing to permanent housing and achieving long‑term stability.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree from an accredited college or university
• Extensive knowledge and experience in working with HSH and LAHSA programs.
• Minimum 2 years of experience working as a case manager with the homeless population and possess knowledge of housing and other area resources
• Must be proficient in record keeping, including tracking, maintaining, and reporting statistics according to program guidelines and requirements
• Must have the ability to meet the physical requirements of this position
• Experienced and strong understanding of CES/LAHSA. HSH
• Database experience (HMIS) strongly preferred
• Familiarity with TAY and HUD programs
• Valid California driver's license and insured automobile
• Knowledge and experience with motivational interviewing, evidence‑based practices, harm reduction, and trauma‑informed care
• Former college student or experience working in a college campus setting

DUTIES AND RESPONSIBILITIES:

All of the responsibilities listed below are considered essential functions of this position. Additionally, this position is expected to ensure adherence to the core operating values and the strategic direction of the agency.

• Identify and locate safe, appropriate, and sustainable housing options suitable for TAY/Young Adult households based on participants' individual needs, eligibility, and housing preferences.
• Provide ongoing, participant‑centered case management services to Interim Housing participants and support progress toward permanent housing and increased housing stability.
• Ensure participants are connected to and maintain active engagement with their assigned Housing Navigator, Time Limited Subsidies, Coordinated Entry System (CES) resources, and other internal or external service providers.
• Complete and regularly update individualized Housing Stability Plans, service plans, budgets, housing goals, and other required assessments or plans in accordance with contractual requirements and participant needs.
• Monitor participant progress toward established housing and service goals and provide appropriate interventions when barriers to housing or program participation are identified.
• Document case management contacts, services provided, referrals, participant…