Metro Peer Case Manager

Special Service for Groups, Inc.

Job Description

Title: Metro Peer Case Manager
- Division: HOPICS

FLSA: Non‑Exempt / Full Time (40 hours)
- Supervisor: Program Manager

Pay Range: ($24.00 - $27.00 per hour)

Under the supervision of the Program Manager and Program Supervisor, and as part of a multidisciplinary team, the Incumbent (Peer Case Manager) will perform professional case management services in connection with outreach to, and linkage for, individuals experiencing homelessness. The incumbent will utilize their lived experience with homelessness, recovery, behavioral health challenges, or other relevant life experiences to establish rapport, build trust, provide peer support, and assist consumers and their support systems in understanding and developing solutions to issues that contribute to and result from homelessness.

Through shared experiences and a recovery‑oriented approach, the Peer Case Manager will serve as a mentor, advocate, and source of encouragement for clients as they navigate housing and supportive service systems.

The incumbent will receive technical guidance, consultation, and supervision to enhance their skills in case management, client engagement, and service coordination. The incumbent will comply with all ethical and legal mandates related to documentation, confidentiality, and reporting requirements. The incumbent will utilize evidence‑based and person‑centered case management practices to assess clients' immediate needs, housing barriers, and service needs, and will assist in the development and implementation of individualized service and treatment plans designed to address factors contributing to homelessness.

The incumbent must be able to effectively coordinate daily field‑based responsibilities, include client engagement, service delivery, documentation, meetings, training, and collaboration with multidisciplinary team members. As part of a homeless outreach effort within Service Planning Area 6, the incumbent will coordinate services with a multidisciplinary team and provide outreach, engagement, and case management services across Metro Lines A, K, and

C. The incumbent will work closely with the Los Angeles County Sheriff’s Department (LASD), Metro Safety personnel, Metro operations staff, and community service providers to engage and provide services to people experiencing homelessness (PEH) on assigned Metro platforms, stations, transit corridors, and surrounding areas.

The Peer Case Manager will leverage their lived experience to engage individuals who may be resistant to services, promote hope and self‑sufficiency, reduce barriers to engagement, and support clients in accessing housing, behavioral health services, medical care, substance use treatment, public benefits, and other supportive resources. The incumbent will assist in fostering a safe, respectful, and client‑centered environment while supporting outreach efforts that promote safety, accessibility, and continuity of care throughout the Metro transit system.

• Conduct immediate needs assessments with consumers to obtain information to complete a comprehensive treatment plan; have working knowledge of how to present within a Multi‑Disciplinary Team (MDT) due to collaboration involved with internal and external entities; be comfortable working and providing assistance to homeless clients in the field; be able to assist in establishing client treatment plans that correlate with the clinical assessments of therapists, nurses and substance use counselors;
  
  to assist the consumer to resolve or cope with issues that contribute to mental, emotional, medical and/or substance related problems.
• Incumbent will help orient clients to services that are provided through HOPICS; provide information to the client regarding recovery support, self‑help meetings and the opportunities for relapse prevention; assist clients with identifying employment training, gainful employment and or education opportunities; develop individualized post services care plans to assist clients with a successful transition to recovery and sobriety and independent living; follow‑up with clients on a weekly or monthly…