Case Manager - PSH; Boyle Heights​/Sylmar

Position: Housing Stabilizer

Pay: USD $26.42 per hour

Primary Responsibilities:

• Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma‑Informed Care, Harm Reduction, and Housing First principles.
• Provide intensive case management services, including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability.
• Collaborate with clients to ensure they have a current and comprehensive biopsychosocial assessment, create individualized goal plans, review and update quarterly and upon completion of goals, and maintain accurate and current client files with all required documents and data in agency records and electronic databases.
• Adhere to documentation standards set forth by the program contract and LA Family Housing policies; provide crisis prevention, crisis intervention, safety planning, and de‑escalation supports to households.
• Advocate on behalf of clients to address issues and barriers between landlords and participants.
• Assist with referrals and linkage to eviction prevention and fair housing resources.
• Attend mandatory trainings, seek out learning opportunities for continued education, and stay up‑to‑date on best practices in participant care and ending homelessness.
• Provide mentoring/coaching to new team members as needed; participate in the agency’s internship program.
• Participate in case conferences, staff meetings, and community meetings as required.
• Perform additional tasks, projects, and responsibilities as assigned by the supervisor.

DHS ICMS SCATTERED OR LAHSA‑SPECIFIC DUTIES:

• Provide field‑based stabilization services, traveling around LA County to other agencies, providers and resources to support clients.
• Assist participants with high acuity needs by connecting them to additional Project‑Based Supportive Housing (PSH) units.

DHS ICMS PROJECT‑BASED BUILDING‑SPECIFIC DUTIES:

• Work collaboratively with Property Management, Resident Advocates, onsite Co‑Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings.
• Organize and facilitate building‑wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc.

What You’re Skilled At:

• Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters.
• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths‑Based Case Management, and Trauma‑Informed Care (preferred).
• Ability to engage with persons experiencing homelessness with empathy and non‑judgmental attitude.
• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs.
• Flexible with the ability to adapt and thrive in fast‑paced and challenging environments, working across various settings including office, home, and field.
• Strong advocacy, conflict resolution, and time management skills.
• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution‑focused problem‑solving skills.
• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team.
• Bilingual proficiency in Spanish/English preferred but not required.
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web‑based scheduling software.

Other Requirements:

• Ability to work a 9/80 work schedule.
• Obtain and maintain CPR/First Aid…