Metro Outreach Case Manager

Job Title

Metro Outreach Case Manager

HOPICS

Non-Exempt/Full Time (40 hours per week)

Program Supervisor

($24.00 - $26.00 per hour)

Under the supervision of the Program Supervisor and Program Manager and as part of a multidisciplinary team, the Incumbent (Outreach Case Manager) will perform professional case management services in connection with outreach to, and linkage for, individuals experiencing homelessness. The incumbent will assist consumers and their support systems in understanding and developing solutions to issues that contribute to and result from homelessness.

The incumbent will receive technical guidance, consultation, and supervision to enhance their skills in developing effective case management techniques for serving homeless individuals. The incumbent will comply with all ethical and legal mandates related to documentation, confidentiality, and reporting requirements. The incumbent will utilize evidence-based case management practices to assess clients' immediate needs, housing barriers, and service needs, and will develop individualized service and treatment plans designed to address factors contributing to homelessness.

The incumbent must be able to effectively coordinate daily field‑based responsibilities, including client engagement, service delivery, documentation, meetings, and training. As part of a homeless outreach effort within Service Planning Area 6, the incumbent will coordinate services with a multidisciplinary team and provide outreach and case management services across Metro Lines A, K, and

C. The incumbent will work closely with law enforcement partners, including the Los Angeles County Sheriff Department (LASD), Metro Safety personnel, and other community stakeholders to engage and provide services to people experiencing homelessness (PEH) on assigned Metro platforms, stations, transit corridors, and surrounding areas. The incumbent will assist in connecting clients to housing, mental health services, substance use treatment, medical care, and other supportive resources while supporting safety and accessibility throughout the Metro transit system.

This language reads more like a formal job description and clearly establishes responsibility for Metro Lines A, K, and C while defining the partnership with LASD and Metro Safety.

• Conduct immediate needs assessments with adult consumers to obtain information to complete a comprehensive treatment plan.
• Have working knowledge of how to present within a Multidisciplinary Team (MDT) due to collaboration with internal and external entities.
• Be comfortable working and providing assistance to homeless clients in the field.
• Be able to establish client treatment plans that correlate with the clinical assessments of therapists, nurses, and substance use counselors.
• Assist consumers to resolve or cope with issues that contribute to mental, emotional, medical and/or substance‑related problems.
• Be familiar with and able to document in accordance with the guidelines established for the E6 program, including entering all notes, treatment plans, and outcomes into HMIS.
• Provide services primarily to clients who are living in or on LA County property, such as metro rail stations, metro bus stops, and other metro facilities.
• Provide services to homeless consumers by providing case management, including solutions to immediate needs, linkages to benefits, housing supports, other mental health, physical health, and substance use programs, food support, hygiene support, linkages to employment or school resources, etc.
• Work with homeless consumers, adults with co‑occurring substance abuse issues and mental/physical/developmental disabilities.
• Document effectively in…