Care Team Specialist

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Full Time 100% Los Angeles, CA, US

30+ days ago Requisition

Salary Range: $47,394.00 To $48,579.00 Annually

Location: Crocker Residential Care, Skid-Row:
Downtown Los Angeles, CA

Position

Purpose:

The Care Team Specialist (CTS) at Crocker Residential plays a vital role in fostering a safe, supportive, and dignified environment for our residents in a home-like RCFE setting. Grounded in a harm reduction approach and a “do whatever it takes” mindset, the CTS serves as a compassionate, observant presence, monitoring shared spaces, upholding facility rules, and ensuring compliance with licensing standards.

Through proactive relationship building, trauma-informed engagement, and non-violent conflict de-escalation, the CTS helps maintain a respectful and stable community. Responsibilities include maintaining accurate sign-in/out logs, conducting safety checks of rooms and belongings, leading emergency preparedness drills, and documenting incidents with care and precision.

Program Population:

The Crocker Residential Care is a licensed Residential Care Facility for the Elderly (RCFE) that provides 24/7 non-medical care and supervision to adults aged 60 and older who live with chronic health conditions. Our program offers a home-like environment with assistance in activities of daily living (ADLs), medication reminders, and a focus on social engagement and independence.

• Establish a positive rapport with participants, providing a safe and supportive environment.
• Apply harm reduction and trauma-informed care principles in all interactions.
• Monitor common areas and building perimeter to ensure participant safety and security.
• Provide crisis intervention and de-escalation support using nonviolent techniques.
• Consistently monitor and enforce the facility’s House Rules and ensure ongoing compliance with all licensing regulations required for Crocker’s operation as a licensed RCFE.
• Maintain sign-in/out logs for participants and visitors at the front desk.
• Conduct belongings searches and room checks as needed to uphold safety protocols.
• Serve as floor lead during fire drills, evacuations, and emergency situations.
• Complete detailed reports on incidents, participant concerns, and program operations.
• Assist with participant intake, engagement, and connection to supportive services.
• Facilitate communication between participants and care team members.
• Respond to participant concerns with empathy, de-escalation strategies, and problem-solving techniques.
• Ensure program areas remain clean, organized, and welcoming.
• Collaborate with emergency responders, behavioral health teams, and harm reduction specialists as needed.
• Maintain strict confidentiality and adhere to all organizational policies.
• Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles in all participant and team interactions.
• Other duties as assigned.

Physical Demands:

• Stand or walk for extended periods on various surfaces (tile, concrete, carpet).
• Climb stairs, ramps, or ladders as needed.
• Kneel, squat, bend, and run if necessary.
• Lift or carry up to 50- 70 lbs. occasionally.
• Use hands, arms, and fingers for reaching, handling, and grasping objects.

Requirements:

• High school diploma or equivalent
• Experience working with individuals experiencing homelessness.
• Strong communication skills, particularly in de-escalation and crisis intervention.
• Ability to work with individuals actively using substances in a nonjudgmental, harm reduction-focused manner.
• Ability to work in a non-traditional clinical setting (e.g., outdoor park-lets, drop-in spaces).
• Demonstrated knowledge of…