Resident Assistant II

Position:
Resident Assistant II #903523

Program:
Youth Housing

Department:
Youth Services

Reports to:

Residential Supervisor

Compensation: $22.00-$27.71 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am

Schedule:

Tuesday - Saturday 3:00pm
-11:30pm

Probation: 90 Days

Benefits:
Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan

CENTER’S MISSION:
Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY:

The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, an employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP).

Our community-based programs include services for youth at-home, in school or in systems of care.

JOB SUMMARY:

The Resident Assistant II provides direct oversight and care to Youth Center members and residents. This position is responsible for being an after-hours presence for LGBTQ+ sheltered youth at the Center’s emergency overnight and transitional living programs. This position works with a resident population that is currently or formerly experiencing homelessness and has high rates of health, mental health, and substance-related issues.

• Follow a framework of care goals and department protocols to ensure member and resident safety, provide crisis intervention and de-escalation along a spectrum of intervention techniques.
• Implement philosophy-of-care, house rules, including housing-first, harm-reduction, and trauma-informed care principles.
• Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information.
• Monitor resident access, including appropriate entry and departure, and oversee residential spaces to safeguard resident care.
• Assist with the mediation of conflicts that arise and attempt to de-escalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules.
• Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others.
• Contact emergency services (e.g. police, ambulance, fire department, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons.
• Assist with the coordination of case management, housing, and other onsite service staff on behalf of residents that need after-hours monitoring, follow-up, or assistance.
• Gain understanding of resident-specific personal and medical needs to best support residents and create appropriate relationships which promote the resident’s case plan.
• In partnership with the residential team, support case plan goals through regular communication, housing search, and referrals for education, employment, and physical and mental health resources.
• Plan and facilitate onsite programming, events, and social activities for member/resident engagement utilizing a Positive Youth Development framework.

• Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces.
• Follow alarm procedures and address disturbances in a safe manner, calling proper authorities if…