Resident Assistant

Resident Assistant

Program:
Youth Center/Residential Program

Reports to:

Program Manager

Status:
On-Call/Relief, Non-Exempt

Benefits:
Sick Accruals

Center's Mission:
Building a world where LGBT people thrive as healthy, equal, and complete members of society.

Department Summary:

The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, an employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP).

Our community-based programs include services for youth at-home, in school or in systems of care.

Job Summary:

The Resident Assistant provides direct oversight and care to Youth Center members and residents and is responsible for being an after-hours presence for LGBTQ+ sheltered youth at the Center's emergency overnight and transitional living programs. This position works with a member/resident population that is currently or formerly experiencing homelessness and has high rates of health, mental health, and substance-related issues. The ideal candidate must be familiar with and have experience with this population.

Essential Functions:

• Follow a framework of care goals and department protocols to ensure member and resident safety, provide crisis intervention and de-escalation along a spectrum of intervention techniques.

• Implement philosophy-of-care, house rules, including housing-first, harm-reduction and trauma-informed care principles.

• Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information.

• Monitor resident access, including appropriate entry and departure, and oversee residential spaces to safeguard resident care.

• Assist with the mediation of conflicts that arise and attempt to de-escalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules.

• Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces.

• Assist with the coordination of onsite evening/weekend events and social activities for member/resident engagement.

• Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others.

• Contact emergency services (e.g. police, ambulance, fire department, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons.

• Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity such as property damage and theft, presence of unauthorized persons, or other unusual occurrences.

• Follow alarm procedures and address disturbances in a safe manner, calling proper authorities if necessary.

• Follow communication protocols to inform appropriate Center staff/departments regarding emergency issues, including after-hours Facilities maintenance.

• Assist with the coordination of case management, housing and other onsite service staff on behalf of residents that need after-hours monitoring, follow-up, or assistance.

• Gain understanding of resident-specific personal and medical needs to best support residents and create appropriate relationships which promote the resident's case plan.

• Participate in staff meetings, planning meetings and other…