Bringing Families Case Manager

SPECIAL SERVICE FOR GROUPS JOB DESCRIPTION

Title
:
Bringing Families Home Case Manager

Division
: HOPICS Housing Stabilization

FLSA
:
Non-Exempt, Full time

Supervisor
:
Program Manager

Pay Range or Rate
: $23.00-$25.00

Under the direction of the Program Manager, the Case Manager is responsible screening and eligibility, service coordination, and triage for families seeking services through the Coordinated Entry System for Families.

• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond program subsidy.
• Staff must create the participant’s record in HMIS and CS Care at the same time the participant is determined to meet program eligibility requirements.
• Staff must update the participant’s housing status within twenty-four hours of any change in HMIS and CS Care.
• Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• If there are significate changes during the time client is enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
• If participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day. Data must be entered at the very least twice a day in real time.
• The exit destination must be changed to where the participant has exited to/destination.
• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
  • Program Entry Page
  • Status Assessment Update Page
  • Exit Page
• Case Notes to be entered within 24 hours in DAP/GIRP form. Additionally, case notes will be detailed and grammatically correct.
• Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
• Submit weekly Deliverables Report.
• Submit Productivity Reports weekly on Fridays.
• Work with the Housing Team/Housing Navigation to locate housing and secure housing.
• Assist clients apply for units and attend landlord interview with the client.
• Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
• Complete and update the Monthly Summary Reports and upload into HMIS and CS Care.
• Update Status Assessment as needed
• Upload the Housing Stability Plans and add the Service and case note that coincide.
• Attend weekly case conferencing meetings.
• Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
• Collaborate and coordinate with DMH, DPSS, LAUSD, Work Source, and SUD providers.
• Staff will assist clients with identifying the most appropriate housing intervention.
• Coordinate with other FSC staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
• Provide the Program Manager with all required client information and assessment outcomes.
• Enter data into HMIS and CS Care within 24 hours.
• Prepare project reports in accordance with funding requirements.
• S/he will assist…