Emergency Services Case Manager

Peace Over Violence is a non-profit, feminist, multicultural, volunteer organization dedicated to building healthy relationships, families, and communities free from sexual, domestic and interpersonal violence.

$27,04 - $28.85 Hourly / $45,000 - $48,000, Non-Exempt
Full Time, Monday-Friday with flexibility for evenings and weekends due to 24 hr. response duties

Health Insurance (partial payment), Dental, and Vision, Generous Vacation and Holiday Allowances, Employee Wellness Program,

Metro Headquarters (Downtown Los Angeles) and West San Gabriel Valley Office

Peace Over Violence (POV) has a position available for someone with a passion for helping others and a commitment to developing community resources in the Los Angeles (Metro) and West San Gabriel Valley area. The Emergency Services Case Manager I (ESC) provides face‑to‑face crisis intervention and assistance for survivors of sexual and domestic (IPV) violence. This position assist survivors as they maneuver through various systems, while empowering them on their path to healing.

We are seeking someone who is resourceful and has the ability to facilitate and maintain community partnerships while working with various partners including health care professionals, criminal justice, victim witness, and law enforcement as part of our SART team. The ESC is a vital part of POV’s Intervention Division‑Emergency Response Team program. We are seeking someone who is charismatic, nurturing, empowering and a community builder.

Candidate must demonstrate in-depth knowledge of sexual assault and/or domestic violence, child abuse/neglect, stalking, elder abuse interventions.

Provide direct services, including telephone or face‑to‑face crisis intervention counseling, advocacy, follow up and referrals to Sexual Violence and/or Domestic Violence survivors.

Identify client needs and assist in accessing services.

Interface with POV’s case managers, legal advocacy program, SART, DART , Prevention Division and Hotline staff to ensure program cohesion.

Maintain Confidentiality per agency policies.

Respond in
-person to local SART Centers, police stations and/or emergency room hospitals to support survivors during work shift. Due to Response Team duties, applicants must be able to respond to area Hospitals and police stations within 1 hour.

Educate survivors about the dynamics of sexual and domestic violence and available resources.

Coordinate response team activities and communicate with law enforcement, social services, medical professionals, other community agencies.

Delivery community outreach and educational presentations, workshops, and professional trainings in the community.

Assist in staffing the 24 hour Crisis Line/SART Team during business hours, weeknights and weekends as assigned.

Assist in the training, support and supervision of program volunteers during on call shifts.

Provide comprehensive case management services; conduct needs assessments, safety planning assist with obtaining restraining orders,

Provide accompaniment services/ advocacy to clients to support them during court hearing, police interviews, LADA or City Attorney interview and other pre‑determined locations as needed, maintaining an assigned caseload

Prepare case service plan and goals for clients.

Assist survivors with Safe at Home and California Victims Compensation Board application.

Advocate with community partners including housing, Calworks, County services providers, law enforcement, Department of Children family services and other organizations.

Accompany clients to police interviews, court hearings, and other locations as needed.

Help clients prepare for court hearings or other scheduled meetings.

Keep accurate and up to date…