Supervisor, Care Coordination

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Full-Time 100% AMR Campus, Los Angeles, CA, US

5 days ago Requisition

Salary Range: $77,104.00 To $81,394.00 Annually

Program:
Youth Center

Reports to:

Senior Program Manager

Status: 100% Full Time, Exempt

Benefits:
Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

CENTER’S MISSION:
Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY:

The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP).

Our community-based programs include services for youth at home, in school, or in systems of care.

JOB SUMMARY:

The Supervisor, Care Coordination will oversee case management and related supports in our Youth Center, Interim Housing and Permanent Supportive Housing Programs, including supervision and implementation of client care model, development of individualized development plans, and contract compliance. This position also provides direct supervision to LGBTQ+ youth across Youth Services programs utilizing approaches that validate and affirm LGBTQ+ identities.

• Supervise the case management team and all related supportive service activities
• Oversee all program operations, ensuring alignment with policies and procedures
• Maintain systems for operational efficiency, including supply management, space upkeep, and vehicle coordination
• Ensure youth and family interventions follow a strengths-based, LGBTQ+ affirming, progressive engagement model to promote well-being and housing stability

• Recruit, train, supervise, schedule, and coordinate case management staff
• Ensure staff understand and follow all departmental policies and procedures
• Establish and maintain a supervisory structure with regular team meetings, one-on-one check-ins, training, performance documentation, and personnel file management

• Supervise staff providing case management, supportive services, family programming, referrals, and housing resource connections
• Ensure services are coordinated and client-centered across all aspects of programming
• Conduct outreach and engagement at community-based organizations
• Coordinate with DCFS, DMH, Probation, LAHSA, DHSH and other county agencies to support eligible youth
• Build and maintain relationships with LGBTQ+, youth, homeless serving, and child welfare organizations to strengthen support networks
• Collaborate with other Youth Services program supervisors and staff to develop integrated programming

• Prepare monthly, quarterly, and annual reports for funders and leadership
• Track and ensure achievement of program deliverables
• Facilitate and participate in staff and planning meetings

• Lead procurement and distribution of harm reduction materials and provide education on safe use
• Perform other duties as assigned

• Knowledge of or experience working with the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+…