Specialist, WCD LA CID Programs

Position: Specialist, WCD LA City CID Programs
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Primary Responsibility / Summary This position is assigned to the LA City Community Investment Department (CID) Program Year 2026–2027 contract and includes a contract-specific hourly rate of $31.25 per hour for Specialists performing work under this program.

This rate is tied to the funding and requirements of the contract and is anticipated to remain in effect through June 30, 2027. Employment and compensation under this assignment are contingent upon continued contract funding and operational need and may be modified or discontinued earlier if the contract is reduced, terminated, or otherwise ceases prior to the anticipated end date.

Upon completion or termination of the contract assignment, Ambassadors will revert to their pre-program base rate of pay, plus any approved merit increases earned during the contract period in accordance with Goodwill Southern California compensation policies and practices. Empower a diverse caseload of program participants by delivering comprehensive support and career guidance services, encompassing initial enrollment and needs assessment, intensive case management, work experience facilitation, dynamic workshop delivery, and sustained job placement and retention support;

develop individualized employment plans informed by job market data and expertise, guiding participants in targeted training and upskilling initiatives; and ensure exceptional service quality through meticulous documentation, robust employer and community partnerships, and proactive participation in continuous quality improvement, all while upholding rigorous program, company, and grant compliance standards.

Essential Duties & Responsibilities Participant Support:
Engage participants through expert communication, delivering accurate and comprehensive information in response to inquiries, thereby establishing trusting and supportive relationships. Evaluate employment and training needs through comprehensive assessments, develop personalized action plans, and connect participants with relevant training services. Onboard individuals through the program intake process and facilitate essential support services by proactively identifying and addressing participants' diverse needs while efficiently collecting required documentation for seamless processing.

Engage participants proactively through timely follow-ups, aligning with program and grant requirements to achieve individual enrollment and training objectives. Elevate participant success by diligently monitoring and evaluating progress, providing targeted guidance and coaching, and leading collaborative case conferences to resolve challenges and sustain motivation. Empower participants toward self-sufficiency by connecting them with vital resource partners and programs offering comprehensive life skills and pre-employment soft skills development, encompassing financial management, employment readiness, education, social services, legal assistance, housing, healthcare, personal hygiene, and effective coping strategies.

Equip job seekers with essential skills by conducting impactful job readiness workshops, delivering personalized one-on-one coaching, and providing engaging classroom instruction on effective job-seeking strategies, compelling resume preparation, confident interviewing techniques, professional workplace etiquette, and related crucial topics. Uphold program integrity by ensuring participants understand and consistently adhere to established…