Engineering Manager, Shared Services

Human Interest Mission

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future because many employers do not offer a retirement plan. We are changing that by making it affordable and accessible for small and medium‑sized businesses to offer employees a path to financial independence through retirement savings.

The Engineering Manager, Shared Services will lead the platform team that the rest of Human Interest engineering builds on. Shared Services delivers common, reusable capabilities such as AI services, authentication, authorization, notifications, email, tokenization, frontend hosting and theming, and shared libraries that other engineering teams depend on. Success is measured by the adoption of these capabilities across the organization and by how durable, observable, and pleasant they are to use.

As the leader of Shared Services, you will set the direction of the team and define the ideal future state. You will partner with product managers, business managers, designers, and other cross‑functional teams to identify and prioritize projects and initiatives that drive business growth and improvement. This role reports to a senior engineering manager within the Platform team.

• Exercise leadership experience to build and develop a high‑performing, engaged team while promoting a safe environment for people to experiment, learn, and grow.
• Drive the team’s adoption of AI‑powered development tools to the leading edge.
• Set the vision for and guide the team toward creation of our AI platform.
• Ensure a clear shared vision for the Shared Services platform within the team and a roadmap to get there.
• Leverage your engineering experience to mentor engineers to build quality software and partner with Staff engineers on durable platform decisions.
• Work closely with cross‑functional teams—Product, TPM, Information Security, and consuming engineering teams.
• Ensure Shared Services are delivered with high quality by monitoring and improving customer‑perceived reliability, performance, and developer experience.
• Drive adoption of shared platform capabilities across HI engineering, partnering with consumer teams to onboard them and incorporate their feedback.
• Make intelligent trade‑offs while balancing, communicating, and prioritizing the needs of your team, platform consumers, and the business as a whole.
• Establish and embody necessary processes and practices that enable the team to successfully develop, support, and maintain our solutions, including on‑call hygiene and incident response.
• Attract, recruit, and retain motivated and engaged engineers, building on and complementing the diversity of our teams.

• 5+ years of experience building and maintaining quality software in production at scale.
• Minimum of 3 years managing a technical team of engineers in a fast‑paced environment.
• Experience leading a platform, shared‑services, or developer‑experience team, or a closely related domain where your customers were other engineers.
• Successful ownership of a high‑volume software service, including ensuring customer cases are addressed in a timely manner and services are monitored for reliability and performance.
• Understanding of systems design, scalability, performance, and data modeling concepts.
• Knowledge of software design and agile processes to effectively deliver products.
• Understanding of application security lifecycle and security best practices.
• You care deeply about culture and foster collaborative, inclusive teams in which people are empowered to do their best work.
• Excellent communication skills (verbal and written) and ability to collaborate cross‑functionally.
• You treat internal engineering teams as customers and care about their developer experience as much as you care about your own team’s output.
• Experience directing AI coding agents (Git Hub Copilot, Cursor, Claude Code) in a team setting.

• Bachelor’s degree in computer science or equivalent.
• Past experience working in startups and/or fintech.
• Experience leading…