Release Engineer Mexico City

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Simple Practice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At Simple Practice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust Simple Practice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, Simple Practice is shaping the future of health tech. Recognized by Med Tech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

We are seeking a Release Engineer to own and continuously improve the systems, automation, and processes that enable reliable software delivery across our platform. This role is responsible for maintaining release infrastructure, supporting development teams, and ensuring that code moves safely and efficiently from commit to production.

The ideal candidate combines strong operational skills with a software engineering mindset, using automation to reduce friction, improve reliability, and enhance the developer experience.

The Release Engineer owns the path from merged code to successful production deployment. This includes CI/CD systems, deployment automation, release workflows, operational tooling, and the continuous improvement of software delivery practices across the engineering organization.

Software Delivery and Release Automation

• Manage and optimize application release processes across development, staging, and production environments.
• Maintain and improve deployment workflows using Semaphore CI, event-driven services, and web and command line interfaces.
• Partner with engineering teams to ensure releases are repeatable, observable, and low-risk.
• Support deployment planning, release readiness, and rollback procedures.
• Continuously identify opportunities to reduce manual release activities through automation.

CI/CD Platform Ownership

• Build, maintain, and enhance CI/CD pipelines supporting Ruby applications and supporting services.
• Improve build performance, deployment reliability, and pipeline efficiency.
• Develop reusable deployment templates and workflow standards.
• Troubleshoot build, test, and deployment failures across engineering teams.
• Improve the developer experience by simplifying release workflows and deployment processes.
• Provide guidance and support for release-related issues.
• Create and maintain documentation, runbooks, and operational standards.
• Partner with development teams to promote continuous delivery best practices.

Operational Excellence

• Monitor release health and deployment outcomes.
• Analyze deployment metrics and identify opportunities for improvement.
• Participate in incident response activities when release-related issues occur.
• Contribute to post-incident reviews and remediation efforts.
• Work closely with Software Engineering, Dev Ops, Database Administration, Security, and Product teams.
• Coordinate release activities that require cross-functional collaboration.
• Support organizational initiatives focused on reliability, scalability, and engineering effectiveness.

• 3+ years of experience in Release Engineering, Dev Ops, Platform Engineering, Site Reliability Engineering, or a related role.
• Experience supporting CI/CD platforms in a production SaaS environment.
• Strong understanding of Git-based development workflows.
• Experience with Linux-based systems and scripting.
• Familiarity with Ruby application deployment and operational considerations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities.

• Experience with Semaphore CI.
• Experie…