Shop - Delivery Partner Manager
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-02-07
Listing for:
TikTok
Full Time
position Listed on 2026-02-07
Job specializations:
-
Transportation
Job Description & How to Apply Below
Tik Tok’s Delivery Service Provider Operations Manager role is at the forefront of shaping scalable and efficient transportation strategies across the United States. The Delivery Service Provider Operations Manager is responsible for building, scaling, and managing the DSP network while serving as an operator and strategic advisor to DSP business owners.
Key ResponsibilitiesManage full relationship from onboarding and launch through scaling and performance improvement; act as trusted advisor on operational planning, staffing, routing, fleet management, cost structure, and business strategy; support problem‑solving, resource planning, and decision‑making; build two‑way communication channels to represent DSP needs inside Tik Tok and communicate guidance and expectations back to DSP owners.
Oversee daily DSP operational performance including delivery success rate, productivity, driver quality, routing adherence, safety, and experience KPIs; conduct performance deep dives, identify root causes, recommend corrective actions, and drive execution across DSP teams; ensure consistent application of last‑mile operational standards and challenge upstream processes that negatively impact DSP operations; coach DSP owners to build high‑performing, compliant, and customer‑obsessed delivery organizations.
Ensure DSP adherence to Tik Tok’s compliance, safety, data, and operational policies; partner with Safety, Compliance, Legal, and Fleet teams to monitor safety performance and enforce monitoring and enforcement policies; lead investigations into safety or compliance failures and drive preventive actions across the network; improve driver standards and delivery practices to protect Tik Tok’s brand image.
Guide DSP owners in understanding cost drivers, financial performance, staffing levels, and fleet investment decisions; support DSPs in improving financial sustainability through business modeling, workforce planning, routing efficiency, and cost controls; identify workflow inefficiencies and operational gaps, and implement improvements at both DSP and network levels.
Partner with DSPs to develop ramp‑up strategies, peak plans, and multi‑week capacity pipelines; ensure DSPs maintain adequate driver supply and operational readiness to meet volume demands; drive adoption and effective utilization of Tik Tok delivery tools, routing systems, dispatch platforms, and performance dashboards.
Collaboration:
Work closely with Transportation Planning, Partner Relations, Finance, Safety, Fleet, Network Health, and Tech/Product to ensure DSP success; provide feedback to product and strategy teams to improve tools and processes that support DSP operations; represent DSP voice internally and advocate for improvements in policy, tooling, and operational support.
- Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field.
- 5+ years of experience in transportation operations, DSP management, fleet/driver operations, or high‑volume logistics environments.
- Experience managing account portfolios or multiple business partners simultaneously.
- Strong analytical skills with the ability to identify performance drivers and lead structured deep dives; proven ability to influence internal and external stakeholders without direct authority.
- Knowledge of operational compliance, safety programs, and routing/dispatch systems; willing to travel frequently to DSP sites across the United States.
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and strive to build an environment that reflects the many communities we reach.
AccommodationTik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×