Control Center Coordinator

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.

Starting pay is $29.16 per hour.

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

• Communicate via radio with pilots to assess needs and respond appropriately

• Answer crew member operational questions

• Respond to flight service requests

• Communicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator

• Facilitate turns of aircraft to mitigate delays and/or achieve on-time departures

• Review aircraft turns below minimum ground time or out of service aircraft

• Coordinate with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures

• Assist with requests (e.g., for aircraft holds) from other departments

• Consult with leadership on connection holds and other strategies to improve the customer experience

• Monitor customer connections to inform holds and to minimize customer travel demands

• Monitor crew assignments to minimize flight delays or interruptions

• Monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines

• Monitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)

• Monitor and update flight information (FLIFO) times within the station’s scope of responsibility

• Monitor and update power and air table in the semi-automated business research environment (SABRE)

• Coordinate with the appropriate dispatcher when an update is outside of the station’s responsibility

• Alert Customer Care of relevant issues such as missed connections

• Code flight delays to record AYR failures

• Communicate failure in the AYR checklist to Control Center and departmental leadership

• Create gating plan to optimize connections and minimize travel interruptions

• Pre‑plan international arrival gating to maximize efficiency

• Proactively manage all planned aircraft moves with tow teams

• Proactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating

• Review future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases

• Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact

• Proactively review future bank aircraft minimum equipment lists (MELs) for operational impact in order to notify other employees and departments

• Review future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact

• Assist leadership in managing, tracking, and recording long taxi out delays

• Manage utilization of gate and remote parking locations

• Ensure aircraft has a safe location to park during long tarmac delays

• Respond to routing changes and cancellations to ensure aircraft gating is optimized

• Communicate gate changes to other departments and business partners

• Implement solutions to gate conflicts Ramp Controller

• Provide…