Import Operations Lead

Client is a fast-growing, Chinese-based logistics company whose U.S. operations have doubled in volume over the past year. We are seeking an experienced Import Operations Lead to oversee daily import activities, support the Branch Manager, and act as a key operational and cultural bridge between U.S. operations and Asian partners.

Key Responsibilities:

• Lead and oversee daily import operations (air and/or ocean, depending on branch needs)
• Serve as the primary operational support to the Branch Manager
• Co‑ordinate closely with overseas offices, agents, and vendors in China and across Asia
• Ensure timely movement, tracking, and delivery of import shipments
• Monitor documentation accuracy, customs compliance, and internal SOPs
• Troubleshoot operational issues and proactively resolve delays or exceptions
• Support workflow optimization as business volume continues to scale
• Guide, mentor, and support operational staff within the 15‑person branch
• Act as a cultural liaison, ensuring clear communication and alignment with Asian business practices
• Assist with reporting, KPI tracking, and process improvements as needed

Requirements:

• 3+ years of experience in import operations within freight forwarding or logistics
• Proven experience working with Asian‑based companies or overseas partners, ideally Chinese‑based
• Strong understanding of international shipping processes, documentation, and compliance
• Comfortable working in a growth‑stage environment with evolving processes
• Leadership mindset with the ability to influence without heavy hierarchy
• Strong communication skills; ability to navigate cultural nuances professionally
• Detail‑oriented, organized, and solution‑driven

Import Operations Lead
• Los Angeles, CA, United States