Logistics Clerk

SUMMARY/OBJECTIVE

Dry, Cooler & Freezer storage management / Support operation clerk by following orders in the warehouse/ Storage management.

• Make sure that the docs received from overseas include necessary documents for Customs Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly.
• Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.
• Notify customers of irregularities if arrival delays, CBP or OGA hold occur.
• Managing schedule with the customer for pick up or delivery.
• Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor
• cosmetic damages) the cargos if necessary.
• Follow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.
• Manage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.
• Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
• Familiarize yourself with various Government import regulations and keep the customers informed.
• Communicate with existing customers on a regular basis to ensure their satisfaction level up to their standard.
• Daily correspondences with overseas and/or domestic agents.
• Quote customers – provide competitive rates.
• Support packing, distribution and separation cargo by following orders by operation clerk, and keep them posted about status of progress.

• Handle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits
• Perform safety precautions to keep safe environment
• Works as team by supporting beyond your duties as needed

• General knowledge in logistics, import/export regulations.
• Aggressiveness toward learning, absorb and apply new knowledge.
• Establish healthy relationship with customers, venders and co-workers.
• Make constant effort to be in control of the situations.
• Negotiation skill – Being able to protect customer’s best interest.
• Flexibility – Being able to think ‘outside the box’. Provide solutions according to circumstances.
• Time Management.
• Calculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.
• Communication skill – Timely responses. Reporting and consulting matters with co-workers and superiors.