Airport Manager - Los Angeles

Overview

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead one of the most dynamic international airport operations shaping safety, service and performance while driving real impact across teams, customers and key airport partners.
• Permanent full‑time position based in Los Angeles.
• $120, USD.
• Sponsorship may be available for the preferred candidate.

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team. Airports are the heart of our operation. It’s here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land.

We see it as our responsibility to take ownership and drive outcomes, taking the organization forward.

As the Airport Manager LAX
, you will play a key leadership role overseeing all airport operations and customer service delivery, driving safe, efficient and high performing outcomes across both above and below wing functions. You will be accountable for safety, service excellence, people leadership, revenue, regulatory compliance and key operational metrics such as on‑time performance, all contributing to a strong customer experience and ongoing business improvement.

Taking a strategic view of airport performance, this position focuses on identifying opportunities to strengthen local operating processes, alongside managing budgets, cost controls and the delivery of local initiatives that align with broader airport priorities. Building and maintaining strong relationships with airport authorities, government and regulatory bodies, business partners, vendors and other key stakeholders is also a core part of ensuring a seamless and collaborative operation.

You will also provide comprehensive support for our regional operations throughout the Americas, including assistance with ad‑hoc charter activities.

• Senior operational and managerial experience in a large, complex or regulated environment.
• Experience in an operational area within the airline industry preferably in Airport Operations.
• Strong capability in local change management and process improvement.
• Effective communication, negotiation and dispute resolution skills.
• Knowledge of governing aviation requirements including US DOT, TSA MSP and FAA regulatory documentation.
• Excellent written communication and high attention to detail.
• Ability to develop and implement tactical plans and strong partnerships with business partners.
• Knowledge of lounge operations and premium guest/concierge services.
• Ability to lead teams and build strategic partnerships.

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally r development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on‑the‑job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

• We have flexible leave options: make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
• We are planning for the future: our 401K match offering is 8% for eligible employees.
• We’ll…