Operations Coordinator - LAX

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company.

As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supportedbyan award-winning team and industry.

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us:

This is a key customer-facing role, with the Operations Coordinator being responsible for ensuring Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, delivering Best in Class service to our customers at all times.

Station Manager

Sunday to Thursday 0800hrs to 1700hrs

• Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
• Delete any unnecessary emails, to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Team for reliable distribution for imports / exports.
• Arrange direct drives as per customer requests.
• Arrange On Board Couriers when necessary.
• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US

• Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates.
• Complete AES filings accurately and timely.
• Coordinate pick-ups and deliveries with relevant transport providers.
• Plan and execute routing of shipments.
• Create AWB from A-Z, managing the full AWB lifecycle.
• Manage customer specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed B&H standards.
• Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care.
• Provide Inventory / Warehouse support as required, including but not limited to:
  • Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with B&H procedures.
  • Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as “Known Cargo”.
  • Perform labelling, palletizing, and freight preparation tasks as needed.

• Revie…