Loading Dock Attendant

Job Summary

The Loading Dock Attendant is responsible for monitoring and controlling access to the loading dock area while ensuring the safe and efficient flow of vehicle traffic. This customer-facing role requires excellent communication skills, attention to detail, and the ability to enforce loading dock procedures in a professional and courteous manner.

Pay: $21.00 an hour

Shift: Wednesday-Sunday 12pm - 8:30pm

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (English) ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)

• Monitor and control entry and exit access to the loading dock.
• Enforce loading dock policies, procedures, and safety regulations.
• Operate gates, barriers, and traffic control lights to ensure safe loading dock operations.
• Direct drivers and authorized personnel entering and exiting the loading area.
• Provide friendly and professional customer service to drivers, vendors, tenants, and visitors.
• Issue tickets and process payments using designated technology and equipment.
• Accurately record information including ticket numbers, license plate numbers, driver's license information, and other required details.
• Prepare reports and maintain logs related to loading dock activity.
• Communicate effectively with management, security personnel, vendors, and drivers regarding operational needs or concerns.
• Report safety hazards, incidents, or unauthorized access attempts promptly.
• Maintain a clean, organized, and secure work area.

• High school diploma or equivalent preferred.
• Previous experience in customer service, parking operations, security, transportation, or a related field is preferred.
• Strong customer service and interpersonal skills.
• Ability to enforce rules and procedures professionally and consistently.
• Good spoken English communication skills.
• Legible handwriting and strong attention to detail for accurate documentation.
• Basic arithmetic skills for report preparation and transaction handling.
• Comfortable using technology for ticket issuance, payment processing, and recordkeeping.
• Ability to work independently and make sound decisions in a fast-paced environment.