Logistics Fulfillment Supervisor Job Los Angeles area,California USA,Warehouse

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

Our “Supply Chain Management” business unit is responsible for all supply chains. This also includes purchasing and warehouse logistics. From our main warehouse in Bilten, we organize the flow of goods and deliver to our chocolateries and warehouses around the world.

Läderach Chocolatier Suisse NA is seeking an ECOM Logistics/Fulfillment Supervisor to support day-to-day fulfillment operations and team performance within our eCommerce and marketplace business. This role ensures workflow efficiency, inventory accuracy, and KPI execution while directly supervising associates.

What you can expect

You will supervise daily fulfillment operations and associate performance to meet KPIs and service levels
You will utilize OS and ERP systems to manage order flow, inventory, and reporting
You will oversee inventory accuracy, replenishment, and discrepancy resolution
You will reconcile customer tickets and elevate issues as needed
You will track and document operational processes, issues, and improvements
You will coordinate cross-functional communication (Customer Experience, Warehouse, Retail)
You will train, coach, and develop associates to support team productivity
You will identify opportunities to improve workflow efficiency and throughput
You will ensure adherence to company standards, policies, and values

Additional Responsibilities:

Know all Associate Responsibilities as an expert
How receive shipment on IPAD
How to order product on IPAD and using Data to order
How to pull sales data from Comarch for ordering
How to use excel documents for product minimums year round and at holidays
How to enter damages Daily and do cycle counts weekly
How to punt/create stock with better date
How to release order taking into account weather and speed
How to change delivery terms on orders prior to release li>
How to problem solve issues like attaching batches, changes batches, searching by delivery order, reprint a greeting card, manually close or pick and order
How to handle b2b orders
How to communicate with b2b team or CS team in Teams chat
How to handle cross dock in LA/PA or how to add pallets to shipments in Dallas.
How to reset web clock and support others on clocking in and out and requesting off
How to check supply stock and re-order via packaging network, IPAD, Uline of UPS/FEDEX supplies
Who to call for what list , knowing where it is and using it
How to secure and lock building with keys and know building owner contact process
Checking or using email as needed
Leading and holding team accountable to safety standards during work in warehouse
Leading and holding team accountable to health and cleaning room standards during production
Leading and holding team accountable to speed metrics on all production items and packaging standards. Do not make your own higher or lower standards. ECOM consistency between hubs
Knowing access as needed to Insightly, weekly touch bases and conference calls for information as needed
Learning and knowing partners in Ecommerce, Payroll and HR for support

What we expect from you

3–5 years of experience in eCommerce, logistics, or fulfillment operations
Previous supervisory or team lead experience preferred
Food Handler Certificate Required to have actively or obtain with company support
Ability to be flexible including working nights and weekends during peak season as needed
Strong working knowledge of ERP/OMS systems and Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
Strong communication, organization, and problem-solving skills
Hands-on leadership style with attention to detail
Ability to lift up to 40 lbs

Physical Requirements:

Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long…