Front Office & Financial Manager

Los Gatos Oral & Facial Surgery PC:
Los Gatos

2766

1

We are looking to hire a Clinical Manager for our oral surgery practice that is compassionate and discrete with superb time management and record‑keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day‑to‑day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi‑tasking in a fast‑paced environment and can effectively react to patient emergencies.

• Identify problem accounts with payors; investigate and correct error, follow‑up on missing account information, and resolve past‑due accounts.
• Research inquiries regarding past‑due balances and insurance guidelines.
• Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.
• Prepare reports to identify and resolve accounts receivable issues.
• Compose and type routine correspondence, memos, letters, appeals, etc.
• Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
• Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
• Contact payors/insurance companies if there is a delay in responding to statements or claims.
• Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.

• Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Perform insurance verifications and audits.

• Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.

• Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.

• Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.

• High school diploma or equivalent is required.
• 5 or more years of experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
• 1 or more years of experience leading teams in a medical office setting required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

• Monday to Friday, 8 hour shift
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

• Woking in-office is an essential function…