Assistant Family Programming Director

General Summary

Under the direction of the Family Programming Director, the Assistant Family Programming Director is responsible for ensuring that all childcare operations departments (including Childcare/children’s programs, Youth Center/ youth programs, birthday parties and camps) run efficiently, and to ensure the delivery of professional, high-quality, safe and nurturing childcare services and programs to our membership while always exceeding members expectations. This position is also responsible for ensuring all team members provide a safe, clean, fun environment for children, and execute and support the department’s established guidelines and standards.

Under the direction of the Family Programming Director, the Assistant Family Programming Director is responsible for ensuring that all childcare operations departments (including Childcare/children’s programs, Youth Center/ youth programs, birthday parties and camps) run efficiently, and to ensure the delivery of professional, high-quality, safe and nurturing childcare services and programs to our membership while always exceeding members expectations. This position is also responsible for ensuring all team members provide a safe, clean, fun environment for children, and execute and support the department’s established guidelines and standards.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

• Respect The Past
• Accept Responsibility
• Pay it Forward

• Actions We Live By. It’s who we are when we step into our full power.
• Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
• Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll‑up‑your‑sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
• One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Responsible to manage childcare operations smoothly and efficiently through visible management presence and leadership
• Ensure children’s safety through continuous monitoring of safety and performance standards, service provider ratios, childcare facilities, equipment and operational systems; ensure constant interaction with children in our care
• Ensure team members work actively and efficiently while on shift
• Perform administrative duties including Bay Club Connect, Zendesk, and other assigned platforms, communicating with members, and creating marketing materials
• Develop, organize, implement and promote program, camp and birthday parties
• Adherence to and enforcement of all health and safety standards; ensure Associates adhere to human resource and work safety practices
• Monitor uniform adherence of all childcare and program staff
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the childcare department and club in a professional manner through image, dress, communication, and immediate follow‑through and response
• Assist staff regarding sick procedures and update director regarding schedule changes
• Be present on the floor; support staff and offer assistance as necessary
• Meet weekly with Childcare Director to review initiatives and goals; develop programming
• Act as the department representative when…