Program Supervisor

Compensation We Offer

• The initial compensation for this position ranges from $70,403.00 - $84,419.00 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.*
• 7.5% Bilingual Differential for qualified positions*
• must meet company policy eligibility requirements.

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

The Program Supervisor hires, develops, trains, and manages program staff to ensure quality services to youth and families, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action. Coordinates and supervises daily program operations, assures adherence to policy and procedures, regulatory and licensing standards. Ensures fiscal stewardship of program funds. Actively participates with cross‑functional teams.

• Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
• Oversees and supports the implementation of treatment plans.
• Ensures family voice and is culturally responsive to internal and external customers.
• Consults with clinical and medical staff about treatment plans, youth and family issues, progress and needs.
• Completes all required documentation and ensures the same with direct reports.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payer standards, including audit‑ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families and satisfaction levels for youth, families and referring workers and agencies.
• Partners with county referring departments, agencies and the community to ensure comprehensive care. May assist a youth and family with advocating for their own needs.
• Manages operations including utilization of resources such as all administrative electronic systems.
• Proactively identifies potential conflicts, leads parties to consensus and develops the same skills in direct reports.
• Facilitates and coordinates work groups as well as participation in cross‑functional teams.
• Assumes a leadership role in the development of the team.
• Provides a variety of learning opportunities for staff including in‑classroom courses and field supervision and coaching.
• Works closely with the clinical program manager to ensure full implementation of the agency service philosophy.
• May be responsible for case load.
• May meet with clients in the field and have a productivity expectation.
• Position specific duties and responsibilities may vary depending upon program.
• Performs other related responsibilities, as assigned, to support specific department/business needs.

• Bachelor's degree and one (1) or more year's relevant experience in social or mental health services delivery or residential care supervision, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• Bilingual skills in the appropriate language for the Clinics' clients may be required by some programs and/or areas served.

The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made…