AV​/VC Events Technician L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The AV Events team, a collective of professionals providing AV technical pre-production, equipment recommendations, and live event technical execution, is seeking an AV Events Specialist. This role involves acting as the primary contact for technical support in premier screening theaters/event production spaces, including virtual and hybrid events on Google Meet and Zoom platforms. The AV Events Specialist will serve as a Technical Director, Lead Video Engineer, and/or Technical Production Manager, directing the setup of video systems, operating the Video Switcher, and managing overall show production.

• Act as event production Technical Director, Lead Video Engineer, and/or Technical Production Manager, adapting to show needs
• Set up, configure, operate, and facilitate support for event production spaces
• Serve as the primary point of contact for all audio, video, and broadcast production needs
• Use and follow the run-of-show document as a guide for proper show flow details
• Partner with other crew members on the execution of elements before and during shows
• Attend pre-show production meetings to review responsibilities
• Ensure testing of all show playback elements for proper playout
• Ensure all switchers, graphics, mixers, microphones, and ancillary gear are in working order
• Understand roles and responsibilities of an AV production team on events
• Reset space after events to pre-production standards
• Note any equipment failures and elevate to the AV team through the ticket system
• Previous experience supporting hybrid and virtual event platforms and workflows
• Assist with inventory management and quality control for client-owned equipment

• Bachelor's degree, industry-related experience, or certifications (AVIXA CTS, CompTIA A+)
• Customer service experience
• Audio, Video, and Networking Signal Flow and troubleshooting experience
• Experience with Video Routers:
  Evertz, Blackmagic, Crestron
• Knowledge of Video Switchers:
  Panasonic AV-HS Series, Blackmagic, Ross Carbonite, Barco
• Experience with Video Recording Devices: PIX, AJA KiPro, Blackmagic Hyper Deck
• Experience with Audio Mixers:
  Yamaha TF, QL series, Mackie, Shure
• Knowledge of Microphones/RF:
  Shure QLX, ULX series, Sennheiser, Lectrosonics
• Experience with Lighting Boards: ETC Element, Leprecon, Chauvet
• PTZ Cameras:
  Panasonic AW-HE series + controller, Logitech
• Cameras:
  Sony XDCAM series, Panasonic P2 series, Blackmagic
• Misc:
  Perfect Cue, Countdown clock, Internet Clicker, D'San, Epiphan Pearl
• Knowledge of Zoom, Google Suite, Google Meet, Google Slides, Slack, Dante Controller, Smaart 8, Mbox/Qlab/Playback Pro/Quicktime, wireless workbench
• Detail-oriented and motivated self-starter
• Ability to prioritize departmental functions and meet deadlines
• Adaptability and ability to work well with varied personalities and teams across the enterprise
• High level of professionalism, emotional intelligence, and ability to maintain composure under pressure (particularly with A-list talent or executives)
• Ability to work independently with minimal guidance but willing to ask the right questions when needed
• Effective communication skills and ability to collaborate in a team environment
• Attentive to tickets and Slack channels, responding in a timely and concise manner

Estimated Pay Range:

Exact compensation and offers of employment are dependent on…