Financial Services Consultant FSC Evergreen- Los Lunas

Overview

Job Summary
:
This role is a front-line member facing position that handles daily financial transactions, analyzes member’s needs, performs consultative selling for our financial products, and ensures a smooth onboarding and membership experience. Support the credit union’s mission, vision, and service standard. The role requires a high degree of integrity, compliance with regulatory standards, and a strong focus on delivering exceptional member service.
Job Type: Full-time.

• Teller Duties
  • Processes member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing
  • Processes various transactions and answer member account inquiries. Post transactions to member’s account and maintain member records.
  • Balances cash drawers at the beginning and end of shifts to ensure accuracy
  • Balances cash drawer and other transactions correctly and according to standard operating procedures
  • Issues cashier's checks, money orders, and bank drafts
  • Verifies and reconcile daily transactions to maintain accurate records
  • Proactively educates members of our products and services
• Member Service Duties
  • Resolves any issues and problems faced by members, providing timely and regular updates.
  • Maintains a high level of professionalism and confidentiality in all member interactions.
  • Assists members with the following:
    • Deposit Accounts:
      Opening, closing, maintaining accounts and certificate of deposit.
    • Monetary Transactions:
      Share draft orders, stop payments, statement copies, check deposits, and cash deposits/withdrawals.
    • Deposit Services:
      Safe deposit boxes, direct deposits and payroll distributions, ATM/check card orders, pin numbers, and notary services.
    • Loans:
      Credit card, loans, and bill payments
    • Business Accounts
      - Open DBA, sole
      - Proprietor, LLC’s and Corporations.
    • IRA and Fiduciary transactions
  • Upholds the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures.
  • Reports unusual or suspicious activity in writing to the Risk, Legal and Compliance Department.
  • Complete Currency Transaction Reports (CTRs) and submit them to the designated internal department for quality control in a proper and timely manner.
  • Ensures all member interactions and transactions are conducted with integrity and in compliance with applicable laws and regulations.
  • Performs other duties as assigned.
• Financial Sales Duties
  • Develops and maintains strong relationships with members, understanding their needs and providing tailored financial products and solutions.
  • Engages with members to understand their financial situations and short-term and long-term financial objectives.
  • Performs consultative selling to offer personalized products to members to help them achieve their financial goals.
  • Collaborates with other departments, such as Investment Services, Consumer Lending, Mortgage and Business lending, to provide comprehensive financial guidance.
  • Promotes financial products and services that are suitable for members based on their needs.
  • Identifies opportunities for account and membership growth and cross-selling additional products or services.
  • Maintains knowledge around products and services offered.

• Required Skills/Abilities
  :
  • Excellent interpersonal and communication skills
  • Excellent organizational skills and attention to detail
  • Strong proficiency with Microsoft Office applications; comfortable with information technology, particularly digital means of communication
  • Strong verbal/written communication skills
  • Adaptability and willingness to learn new skills and technologies
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Knowledge
  :
  • Ability to become thoroughly knowledgeable of Credit Union products and services, features, and benefits.
• Education And Experience
  :
  • Minimum one year of customer service or client-facing experience, preferably in a financial services, retail, or hospitality environment.
  • Minimum high school diploma, or more than one year of related experience.
• Physical Requirements
  :
  • Prolonged periods of sitting at a desk and working on a computer.
  • Needs to be flexible with schedule to meet the needs of the organization and membership.
  • Must be able to lift 20 pounds at times.
• Salary
  :
  • $20-$22/hr (DOE)