Functional Support Analyst Intern

Functional Support Analyst Intern

Req number: R8422

Employment type: Full time

Worksite flexibility: Remote

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

As Functional Support Analyst Intern, you will support the Payroll portal and get exposed to Oracle ERP specifically (HR and Payroll) modules which interface with portal and provide customer service. This Functional Support Analyst Intern will also be assisting team with supporting the LMS – Learning Management System/ eLearning and provide customer service.

We are looking for a Functional Support Analyst Intern to gain hands‑on experience supporting the Payroll Portal, Oracle ERP HR and Payroll modules, and Learning Management System (LMS) platforms while delivering exceptional customer service.

This role offers high client visibility and the opportunity to develop functional support, troubleshooting, and customer-facing skills in an enterprise environment. This role is a full‑time internship and is remote . The internship dates are June 7, 2027 through August 6, 2027 . This internship is a full‑time opportunity requiring a commitment of 40 hours per week . Candidates must be available during core business hours for the entire 9-week duration of the program.

Please note that all work must be performed within the United States. This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.

• Receive calls from a central call center and log tickets into the CAI ticketing system, Service Now

• Extract ticket data from Service Now and analyze data to identify patterns and trends

• Determine ticket priority based on the user’s description of the issue

• Assist with Level 1 support for eLearning support calls

• Develop job aid documentation as needed

• Escalate issues to team leads when issues extend beyond Level 1 support

• Work within documented Service Level Agreement parameters

• Learn and utilize new tools and technologies that support the team

Required:

• Current Junior enrolled in a college degree program in Computer Science, Information Systems, or a related field

• Current Junior with a 3.5 GPA or higher

• Excellent analytical and problem‑solving skills

• Ability to follow process and procedure documentation

• Experience with Windows 10 and/or Windows 11

• Excellent verbal and written communication skills, including professional phone etiquette

• Ability to multitask and prioritize work effectively

• Ability to work independently with minimal supervision

Preferred:

• Experience with Microsoft Office 365 applications, including Word, Excel, One Note, PowerPoint, Visio, and Teams

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or…