Produce Assistant Department Team Leader

Description

The Produce Assistant Department Team Leader (ADTL) is responsible for overseeing and directing all aspects of the Produce department operations in the absence of and per the direction of the Produce Department Team Leader. The Produce Assistant Department Team Leader (ADTL) is responsible for ensuring an excellent experience for customers in the Produce Area. This customer experiences revolves around providing high quality products and service selections, in-depth knowledge of products and tends and consistently providing excellent customer service.

The Produce ADTL works under the guidance of the Produce DTL working with team members ensuring performance criteria of the department are being meet and exceeded in areas such as labor budgets, margin, sales goals and team member training. This position upholds management best practices, develops and mentors department team members, adheres to labor and food safety guidelines, and ensures compliance with policy and procedures by establishing clear expectations in a manner that upholds the values of La Montañita Food Cooperative.

• Under the direction of the Produce DTL, ensures the department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that team members consistently work towards their ideal and peak performance.
• In collaboration with the Produce DTL creates, develops, communicates, implements, audits, and evaluates operating standards and procedures and makes adjustments as needed.
• Provides adequate and timely communication with the Produce DTL in regards to problems/concerns, opportunities, recognition, and other matters of importance.
• Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.
• Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.
• Ensures new hires are trained appropriately and effectively.
• Supports the security and safety protocols and establishes strong departmental control measures.
• Supports marketing and outreach initiatives and contributes to marketing, outreach, and events as requested
• Orders, receives, and merchandises produce products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Maintains a working knowledge of all produce products as well as non-produce items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately and consistently accepts, orders, receives, prepares, packages, labels, displays, stocks, and replenishes floor stock and inventory merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within the department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about all produce items.
• Ensures accurate and sanitary product processing, packaging labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains presentation and quality standards in the department.
• Follow proper procedures for opening and closing.
• Maintains and updates as needed Serv Safe® certification for department team members and self.

Requirements

• High School diploma or GED.
• Minimum of three (3) years’ previous Customer service skills (able to complete the full customer service cycle).
• Minim…