Certified Public Safety Telecommunicator I

Public Safety Telecommunicator

Serve Your Community. Make a Difference Every Day.

Valencia Regional Emergency Communications Center (VRECC) is seeking dedicated and resilient individuals to join our team as Public Safety Telecommunicators. As the critical first point of contact during emergencies, telecommunicators play a vital role in protecting life and property by coordinating police, fire, and emergency medical response across Valencia County.

This position is ideal for individuals who thrive in fast-paced, high-stress environments and are committed to public service, professionalism, and teamwork. Telecommunicators must be able to think critically, communicate clearly, and remain calm under pressure while handling emergency and non-emergency calls.

VRECC offers a meaningful career in public safety, comprehensive training, and the opportunity to support first responders and your community when it matters most.

Under the direction of PST supervisors, the Public Safety Telecommunicator I is responsible for receiving, prioritizing, and processing emergency and non-emergency calls and dispatching appropriate police, fire, and emergency medical resources. This position requires the ability to operate in a fast-paced, high-stress, 24/7 emergency communications environment while maintaining accuracy, professionalism, and adherence to established protocols.

Essential Job Functions:

• Must be able to receive, process, and prioritize emergency and non-emergency calls using a multi-line telecommunications system while obtaining accurate, complete, and timely information from callers, including those in crisis or distress.
• Must be able to coordinate and dispatch appropriate law enforcement, fire, emergency medical, and allied agency resources using radio and computer-aided dispatch (CAD) systems while maintaining situational awareness and accuracy.
• Must be able to simultaneously manage multiple tasks—including call-taking, radio monitoring, and data entry—while maintaining accuracy, composure, and rapid response times in high-pressure and time-sensitive situations.
• Must be able to effectively operate multiple public safety systems, including CAD, radio communications equipment, and criminal justice databases (e.g., NCIC/NMLETS), to obtain, verify, and document information.
• Must be able to perform all duties in accordance with local, state, federal, and industry standards, including emergency dispatch protocols, CJIS requirements, and agency policies.
• Must be able to communicate clearly, concisely, and effectively with callers, responders, and team members, including eliciting critical information from individuals in traumatic or high-stress situations.
• Must be able to analyze incomplete, conflicting, or rapidly evolving information and make sound, timely decisions that affect responder safety and public outcomes.
• Must be able to maintain emotional control and effective performance during exposure to emergencies, traumatic events, and sustained high-stress conditions.
• Must be able to work collaboratively within a team environment, follow direction, and participate in training, coaching, and quality improvement processes.
• Must be able to work a 24-hour, 7-day-a-week schedule, including nights, weekends, holidays, irregular hours, and mandatory overtime with little or no notice, as required to maintain minimum staffing and ensure continuous emergency communications operations.
• Must be able to:
• Hear and distinguish audio communications across multiple channels
• Speak clearly and effectively
• View and interpret multiple computer screens simultaneously
• Perform continuous typing and data entry
• Maintain sustained attention and alertness for extended periods

Non-Essential/Marginal Functions:

• Participate in meetings, training sessions, and continuing education
• Assist with administrative or support tasks as assigned
• Participate in community outreach or agency initiatives as directed

Supervisory Authority:

This position is a non-supervisory position.

Knowledge, Skills, and Abilities:

Knowledge of:

• Emergency communications procedures and protocols
• Radio communications systems and procedures
• Law enforcement, fire, and EMS operations
• Applicable…