Referrals & Quality Control Manager

Remote

Detroit, MI

Costa Mesa, CA

Remote CA

Remote IA

Remote IL

Remote DC

Remote FL

Remote

Remote MD

Remote MN

Remote AR

Remote NM

Remote IN

Remote KS

Remote KY

Remote LA

Remote MO

Remote MS

Remote ND

Remote OK

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Remote NV

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Remote VA

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Remote OH

Remote MI

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Remote OR

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Remote NE

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Remote WI

Remote WV

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Remote WA

Lewisville, TX

Remote CT

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Remote NJ

Lawrenceville, GA

Remote RI

Downers Grove, IL

Remote AZ

Cranberry Township, PA

Remote DE

Plano, TX

Remote VT

Remote MA

Jacksonville, FL

Remote AL

Remote CO

Remote GA

Full time

R2600484

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Manager, Fraud Referrals & Quality Control is a people leadership role responsible for overseeing fraud referral operations, quality control activities, regulatory compliance, and operational performance. This position leads a team of fraud and quality professionals, ensuring work is completed accurately, timely, and in accordance with regulatory requirements while fostering a high-performing, engaged team culture.

Key responsibilities include managing fraud referral workflows, overseeing quality assurance and SAR-related review processes, monitoring operational metrics and service levels, driving continuous improvement initiatives, and partnering with risk and compliance stakeholders to identify and mitigate operational risks. The role also provides leadership through coaching, employee development, performance management, and strategic execution to support business objectives and enhance customer outcomes.

This position is critical to maintaining fraud risk controls, regulatory compliance, operational excellence, and employee engagement while helping the organization protect customers and deliver strong business results.

Responsible for:

• Fraud referral intake and processing oversight.
• SAR quality control and pre-filing reviews.
• Enterprise SLA adherence.
• Regulatory compliance and timely SAR filing.
• Operational performance management.
• Employee coaching, development, and engagement.
• Cross-functional partnerships with AML, FCC, Operations, and Technology teams.

Regulatory and Compliance Risk

The role provides oversight for SAR timeliness reviews, SAR filing compliance, quality reviews, FCC defect management, and No-SAR review processes. Failure to adequately oversee these functions may increase the risk of regulatory findings, missed deadlines, quality defects, and compliance exposure.

Operational Risk

The manager is responsible for ensuring referral queues, case creation processes, supporting documentation uploads, exception payments, manager review queues, and case closures are completed within prescribed time frames (SLA’s).

Employee…