Senior Manager, Operations

Position Summary

The Operations Supervisor is responsible for overseeing daily warehouse and logistics operations within a fast-paced third-party logistics (3PL) environment. This role ensures efficient execution of inbound, outbound, and inventory processes while maintaining high standards of safety, quality, and customer service. The Operations Supervisor leads a team of associates, drives performance, and supports continuous improvement initiatives to meet operational and client expectations.

• Supervise daily warehouse operations including receiving, putaway, picking, packing, shipping, and returns
• Lead, train, and motivate a team of warehouse associates to meet productivity and accuracy targets
• Monitor workflow and staffing levels to ensure optimal labor utilization and schedule adherence
• Ensure compliance with company policies, safety regulations, and OSHA standards
• Track and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracy
• Identify operational issues, troubleshoot problems, and implement corrective actions in real time
• Support inventory control processes including cycle counts, audits, and discrepancy resolution
• Collaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceeded
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality
• Assist in workforce planning, including scheduling, attendance management, and performance evaluations
• Maintain a clean, organized, and safe working environment

• High school diploma or GED required;
  Bachelor’s degree preferred
• 3–5 years of experience in warehouse or logistics operations, preferably in a 3PL environment
• 1–3 years of supervisory or leadership experience
• Strong knowledge of warehouse operations, inventory management, and distribution processes
• Experience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)
• Ability to analyze data and make informed operational decisions
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

• Experience managing operations for multiple clients in a 3PL setting
• Lean, Six Sigma, or continuous improvement experience
• Bilingual (English/Spanish) is a plus

• Ability to stand, walk, and move throughout the warehouse for extended periods
• Ability to lift up to 50 lbs as needed
• Comfortable working in a warehouse environment with varying temperatures

• Fast-paced warehouse/distribution center environment
• Exposure to moving equipment such as forklifts and pallet jacks
• Requires strong attention to safety and operational detail

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.