Accounts Receivable Specialist

Position Summary

The Accounts Receivable Specialist is responsible for accurately managing customer billing, collections, and account maintenance for Sorrento Lumber & Concrete. This role supports multiple lines of business including ready‑mixed concrete, lumber, hardware, aggregates, and related services. The AR Specialist plays a critical role in maintaining positive customer relationships while ensuring timely and accurate collection of company revenue.

This position requires daily use of Epicor Eagle to open and maintain customer accounts, process invoices and payments, reconcile accounts, and enforce credit and collection policies in accordance with company standards.

• Open new customer charge accounts in Epicor, ensuring all required documentation is complete (credit application, tax exemption certificates, resale certificates, and required approvals).
• Verify customer legal business names, billing addresses, delivery addresses, tax codes, and credit limits.
• Maintain and update customer records in Epicor, including changes to ownership, contact information, credit terms, and account status.
• Ensure proper linkage between customer accounts, projects, job sites, and delivery locations where applicable.

• Generate and review invoices for ready‑mix concrete deliveries, materials sales, rentals, and miscellaneous charges.
• Ensure invoices are accurate, complete, and compliant with pricing, tax, and contractual requirements.
• Coordinate with Dispatch, Sales, Batch Plant, and Yard personnel to resolve billing discrepancies promptly.
• Process credits, adjustments, and rebills as authorized and properly documented.

• Monitor customer aging reports and proactively follow up on past‑due balances.
• Contact customers regarding overdue invoices and coordinate payment arrangements when necessary.
• Apply payments accurately in Epicor, including checks, ACH, wire transfers, and credit card payments.
• Research and resolve unapplied cash, short payments, and disputed charges.
• Escalate delinquent accounts to the Accounting Manager per company policy.

• Post daily customer payments and reconcile deposits to bank records.
• Ensure customer account balances are accurate and supported.
• Assist with month‑end AR reconciliations and reporting.
• Maintain audit‑ready documentation for all AR transactions.

• Enforce company credit policies, including credit limits, payment terms, and account holds.
• Coordinate with Sales and Management regarding credit approvals and exceptions.
• Assist in credit reviews and risk assessments for existing and new customers.
• Maintain confidentiality and integrity of all customer financial information.

• Assist with accounts payable processing, including vendor invoice entry and verification
• Reconcile vendor statements and respond to vendor inquiries
• Support weekly check runs and electronic payments
• Assist with bank deposit reconciliation and cash posting
• Maintain organized accounting documentation and records
• Provide backup support for billing, payment posting, and month‑end close activities

Assist with audit preparation and accounting projects as assigned.

• Work closely with Sales, Dispatch, Operations, and Management to ensure smooth order‑to‑cash processes.
• Respond to customer billing inquiries professionally and promptly.
• Support audits, internal reviews, and financial reporting as requested.
• Assist with special projects, system clean‑ups, or process improvements related to Epicor or AR functions.

• High school diploma or equivalent required; associate degree in Accounting or Business preferred.
• Minimum of 2 years of accounts receivable or accounting experience, preferably in construction, building materials, or ready‑mix concrete.
• Experience using Epicor Eagle or similar ERP systems strongly preferred.

• Strong understanding of accounts receivable principles and customer billing processes.
• Proficiency in Epicor Eagle (or…