Collections Specialist Job in Metairie, LA

Collections Specialist

We are looking for a Collections Specialist to join our team in Louisiana in a contract-to-permanent capacity. This position focuses on managing account collections, maintaining accurate records, and communicating clearly with customers to resolve outstanding balances. The ideal candidate brings prior experience in consumer and commercial collections, strong follow-through, and the ability to work confidently with billing information and spreadsheets. Responsibilities include contacting customers regarding overdue balances and guiding them through payment resolution in a thorough and timely manner.

Review account activity, billing details, and payment status to identify collection priorities and next steps. Maintain accurate documentation of collection efforts, customer conversations, and account updates within internal records. Work across consumer and commercial accounts to support consistent recovery efforts and reduce aging receivables. Investigate payment issues, billing discrepancies, and account concerns to help move balances toward resolution. Prepare reports and track collection activity using Microsoft Excel and related tools.

Coordinate with internal teams when account matters require additional review, including situations involving legal escalation. Follow established collection procedures while supporting departmental goals for account resolution and cash recovery.