Accounts Payable Operations Specialist

RESPONSIBILITIES Operational Leadership

• Provide day-to-day operational support and leadership across AP Invoice Processing and AP Support functions.
• Serve as a senior escalation point for complex invoice, payment, reconciliation, and customer-service issues.
• Monitor workflow, workload, service level agreements, and operational priorities across teams and assist with resource allocation as needed.
• Partner with the AP Operations Manager to identify operational risks, staffing needs, workflow challenges, and opportunities for improvement.
• Provide leadership coverage and operational support in the manager's absence.
• Promote consistency in processes, procedures, service expectations, and internal controls across AP functions.

• Provide subject-matter expertise related to invoice processing, invoice inquiries, and AP procedures.
• Partner with Team Leads and provide operational oversight and guidance to the Invoice Processing and AP Support teams, including inquiry resolution, issue escalation, and service-level expectations.
• Facilitate communication and collaboration between Invoice Processing and AP Support to ensure timely resolution of invoice-related issues.
• Assist in identifying recurring issues and root causes that affect invoice processing, payment accuracy, or customer/vendor experience.

• Provide coaching, guidance, and subject-matter support to team leads and AP associates.
• Support the development of employees by identifying training needs, knowledge gaps, and opportunities for cross‑training.
• Promote accountability, teamwork, continuous learning, and a customer‑focused approach.
• Support performance management activities and provide feedback regarding employee performance when appropriate.

• Provide expertise and oversight related to account reconciliations and the resolution of discrepancies.
• Investigate complex discrepancies and coordinate with appropriate internal departments to determine root causes and corrective actions.
• Identify trends or recurring reconciliation issues and recommend process or control improvements.
• Assist with audit requests, internal controls, documentation, and compliance‑related activities.

• Monitor and analyze operational metrics related to invoice processing, inquiry resolution, productivity, accuracy, aging, and service levels.
• Prepare and/or assist with recurring operational reporting for AP leadership.
• Use data to support staffing, workload, process improvement, and operational decisions.
• Develop and maintain performance measures that support department objectives.

• Identify opportunities to streamline AP processes, reduce manual effort, eliminate recurring issues, and improve cycle times.
• Lead or participate in process‑improvement initiatives and cross‑functional projects.
• Develop, update, and maintain standard operating procedures and process documentation.
• Support implementation of new processes, systems and policies.
• Promote standardization and best practices across AP operations.
• Evaluate recurring issues and recommend sustainable solutions rather than relying solely on transactional resolutions.

• Bachelor’s degree in Business Administration or a related field preferred, OR High School Diploma/equivalent with at least four (4) years of experience in a corporate, financial, accounting, accounts payable, or related business operations environment.

Demonstrated knowledge of Accounts Payable operations, invoice processing, reconciliation, and customer/vendor support Experience Significant experience in Accounts Payable or a related Finance/Accounting operations environment Strong knowledge of…