Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join our team in Metairie, Louisiana in a contract capacity with the potential for a long-term opportunity. This position focuses on managing both commercial and consumer accounts, maintaining consistent communication with customers, and helping reduce outstanding balances through consistent and timely follow-up. The ideal candidate is organized, attentive to detail, and comfortable working with billing and collection activities while using Excel to track account status and support reporting.

Responsibilities:

• Contact commercial and consumer customers to follow up on overdue balances and secure payment commitments

• Review account histories, billing details, and payment activity to identify collection issues and determine next steps

• Maintain accurate records of collection efforts, customer conversations, disputes, and payment arrangements

• Work closely with internal teams to resolve billing discrepancies that may delay account payment

• Monitor assigned accounts and prioritize collection activities to improve recovery results

• Prepare and update spreadsheets and account reports in Microsoft Excel to track aging and collection performance

• Apply collection procedures consistently while delivering attentive customer service during all interactions